Hi all, my wife's 2020 4X4 Edition seems to have a duff USB socket. 

 

When a phone is connected for Carplay or Android Auto the cable is hugely positional. I've tested it with different cables and the issue remains, leading me to believe it's the socket and not the cable. 

 

I have used compressed air and a pick to make sure there is no debris in the socket, and I've sprayed with contact cleaner. Neither of these have helped the situation. 

 

I think I'm going to need to replace the socket completely. Would this be a warranty job, the car is just about to turn 3? If it isn't, how difficult is it to remove the existing socket? I've looked on YT and can't find a video or a tutorial anywhere. I'm not phased by removing trim, I've stripped the dash out of my A Class and my Focus previously. I just don't want to remove more than I have to. 

 

If anyone can advise then I would be extremely grateful. 

 

Jon.

I'd try speaking to the dealer about this, and working from there.

Sorry to dig up an old topic. I am looking to replace the USB socket that’s in the centre console under the radio.

I can’t find any guides anywhere for removing the panels to get it out.

Did anyone find a guide anywhere?

So I think I have found the relevant pages in the workshop manual.

Looks like have to lift the gear shift cover, undo two screws and can then take the entire cubby unit out.

Breaker part arrived. Cover popped on new USB socket and board and plugs cleaned with contact cleaner, tiny carb brushes for the USB pins and reassembled. Now to pop the plastics and swap the plug.

So for anyone looking to do this you don’t have to pull all the console plastics. If you look at how the plastics clip in you and carefully pop the clips with a trim remover and carefully pull the square that holds the 12v and USB up to gain access.

Replacement took a few minutes.