Terrible experience again at Lookers Skoda Guildford

[MATT1]

I had problems at this dealer last year at service time and I arrived today for my Service and MOT and cam belt change. Firstly I had a courtesy car booked six weeks before but when I arrived none were available. I was also quoted a price for the cam belt change but when I arrived they would not honour this price and added over £200 to the price. Since Lookers took over this dealer it’s gone downhill. As a matter of principal I will take my vehicle elsewhere after 30 years using this dealer be aware.

[KenONeill]

2 hours ago, MATT1 said:

I was also quoted a price for the cam belt change but when I arrived they would not honour this price and added over £200 to the price.

Written or verbal quote?

[MATT1]

Hello can you please supply more details so I can add this to my complaint I have been using this dealership for over 25 years customer loyalty no chance 

[Ootohere]

@MATT1

What was the price quoted for the Cam Belt change and what reason did they give for not honouring that price? 

[MATT1]

£549 was quoted and when I arrived it was £769. All they could come up with was it was a mistake. I also had the quote in writing.

[MATT1]

On 07/10/2022 at 13:57, KenONeill said:

Written or verbal quote?

Written

[KenONeill]

2 hours ago, MATT1 said:

Written

Then they can't charge more unless they actually do additional unquoted work, because you have a written contract that they will do the job for a fixed price. If you've paid the higher price, I suggest raising a Small Claims action.