Ok, sounds odd, here goes. 

 

Owned my Octavia Estate almost 5 years. A few years ago I noticed some blisters in the paint, on the roof, in the valley over the doors below the roof rails. I went to Skoda, who measured the paint, said it was a manufacturing defect, and they sent my car to a local specialist and repainted the roof. All good.

 

I've noticed the same issue coming again, worse. But in the same area (the valley but not the exact spot as before). So I took the car to be checked.

 

They now say that I've not had a bodywork service, there by they are not responsible. 

 

1) Has anyone ever heard of a bodywork service?

 

2) Does anyone KNOW the warranty on the paint (2015 car)

 

3) Surely if this is their repair it's their issue to put right (I think it's about 3 years ago though)

 

Any suggestions that won't cost the earth?

 

F@cking love the car, but Skoda just annoyed me making up a bodywork service

 

It is a Body work inspection which is part of getting main dealer services.  They do not do it but shows as part of a service.  Skoda say it is not done.  But the Warranty does not state it is annual, bi annual or 3 yearly.  So this nonsense comes up.  I can link stuff when I am not on a phone.  Look at the pinned thread at the top of the Citigo section. Loads of my posts in there about this.  

Thread is Rust around fuel filler door.  Pinned in Citigo section and links and screen shots to Warranty, articles, and threads in other sections.    Skoda UK are having a laugh about Bodywork inspections.  The service books up till 2012 had the pages to fill in at Major / inspection services.  Since then part of a Major service or extend scope, first at 3 years and each 2 years.  But the Warranty does not say this is required in the T&C.s. 

A slightly different angle to answer your question "are they responsible".

 

If you're dealing with the selling dealer to you, from 5 years ago,  consumer rights act is 6 years for fitness for purpose, satisfactory quality. 

 

I'd sat rust, blistering paint is not either of those so I'd try again with the selling dealer. And make it clear it is their dealership not "skoda" who are responsible. 

 

Some good info in threads referred by @toot. That's another angle but paint / corrosion has always been one of those inconsistent treatment areas. I.e. you never really know how one case is dealt with compared to the next... 

Edited 6 December, 20223 yr by TheClient

Thanks to both for quick replies.

 

I think I'll struggle with anti-perforation warranty as this is an issue with paint which would cause rust from outside the panel, rather than inside to outside. Even though the issue is from behind paint. It's a bubble but not caused from rust. 

 

The paint warranty is 3 years which I am very much outside of.

 

The consumer act mentioned for 6 years is interesting, but I am fairly confident that would be from new, and the car is 7 years old.

 

I did find a part of warranty that covers work done by approved network ( in toots thread)  covers paint work for another 3 years from completion of repair. I am at around 3 1/2 years since they did the work. So I'm out on that one too.

 

I'm likely to take the car for estimate at local place that painted bonnet after some kind soul left their mark in it. That's been 3 years and not a single issue.

 

Things are never simple. 

But one thing that is is who you are communicating with. 

 Ask them to send the T&C's and anything concerning a 'Bodywork Service'  and when or by whom this is done.

 

These are who you are probably dealing with.   

At their finger tips or on the end of something they should have someone who does know stuff if they do not.

 

'Bodywork Inspection' part and parcel of 'Main Dealership Servicing',  That is VW Group Authorised / Franchised establishments,  Supposedly.

 

 

Edited 6 December, 20223 yr by toot

Skoda / VW or whoever is doing the communications on their part need to remember when dealing with customers.

 

This paint issue was a Factory Fault.   They recognised that and approved an Approved Repairer to rectify and paid for that.

 

So,

this is different from the Zinc Inclusion issue but similar in.

They know what shifts the car was built on, who the managers were, the operatives, the Quality Control Supervisors etc.

They know which other vehicles built, prepped, painted and signed out might have also left with paint / pre paint NOT to the 'Factory Standard'.

 

Then who was to do the Work to have the paint to 'The Factory Standard'.   As in the correct spec, not the failure of a spec. 

 

They can mess about as much as they like, get reports, dismiss and claim, look at independent reports etc and dismiss even if done by the Independent Experts they usually use but the customer commissions.

 

A UK Solicitor can tear them a new one if the owner wants to go down the legal route, be that with the Manufacturers who will say 'not us gov', we build them, others import them and sell them.

 

 

Edited 6 December, 20223 yr by toot