Hi All, 

 

A couple of weeks ago I had a service that included both an ECU update and a DSG oil service at a main dealer.

 

It now seems that the DSG modes don't work.

 

i.e., I can be sat at 1250rpm in Economy and changing to Sport does nothing, no downshift, no hanging onto gears longer.

 

E still allows coasting where other modes do not, but that's it. Very weird.

 

Anyone have any experience or knowledge of this happening. I know the obvious answer is "Speak to the dealer", but if there is an easy fix, or a known explanation I can pre-emptively give to the dealer, that would be good!

 

Thanks in advance!

41 minutes ago, Jono said:

 

Hi All, 

 

A couple of weeks ago I had a service that included both an ECU update and a DSG oil service at a main dealer.

 

It now seems that the DSG modes don't work.

 

i.e., I can be sat at 1250rpm in Economy and changing to Sport does nothing, no downshift, no hanging onto gears longer.

 

E still allows coasting where other modes do not, but that's it. Very weird.

 

Anyone have any experience or knowledge of this happening. I know the obvious answer is "Speak to the dealer", but if there is an easy fix, or a known explanation I can pre-emptively give to the dealer, that would be good!

 

Thanks in advance!

You seem doubtful as to whether they're working or not. I don't understand. If you had full function before the service and now you don't, then the dealer has done something wrong.

 

Most people know how their car behaves, so unless the car is new to you, as soon as you noticed something was wrong it should have been reported to the dealer straightaway.  Why wait two weeks?

 

Thanks for your condescending response, it's ace having such a helpful member of the community on hand.

 

I'm sorry that you had difficulty understanding the problem. Perhaps I should have used more direct language.

 

I noticed the car drove slightly differently - which I put down to the ECU update, and the car usually lives in D/E modes.

 

Not that it's any of your business, but since then I've had more important things to do than posting on a forum thanks to  hospital admissions and a potentially fatal illness in the family  so , yeah, thanks for the snark matey, just what I needed.

 

 

Is there anyone with any helpful input perhaps?

 

 

Edited 3 January, 20233 yr by Jono

Did you gain a sticker in the boot, with one of the 4 digit campaign stickers?

 

Like the other thread you/me just posted in?

9 minutes ago, varooom said:

Did you gain a sticker in the boot, with one of the 4 digit campaign stickers?

 

Like the other thread you/me just posted in?

Not that I was told about. Under the boot floor I assume?

 

On inspection, paperwork/receipt does list:

 

23AX 2020-02-05 S Engine Control Unit

 

I did query the ECU update but was told that it wouldn't have any adverse effects...

Yeah it's engine ECU and gearbox control unit as seen. (Unless 1.6l)

 

Edit, forgot to say, you might not get a sticker in the boot, where the wheel normally lives, but should be entered on the digital service record.

 

Edited 3 January, 20233 yr by varooom

I think I shall be popping in to discuss with the service manager.

 

It's unacceptable to fundamentally change the car's behavior without the informed consent of the customer.

 

Thanks for your help @varooom, this is exactly the kind of helpful info and advice I was after.