I read today that Skoda is closing its Colchester dealership. They are quoted as saying “Skoda has decided to reduce the number of dealers in their network, with an increased focus towards online sales.” Well, they might as well close them because over 21 years of being a loyal Skoda customer (4 purchases of new models) in my experience the quality of accredited dealers has deteriorated sharply. And regular readers of these columns will know the frustrations of interactions with these dealers who appear to be totally ignorant of what they are selling. Online sales...? Well, maybe, but I can't see after-sales going well. If we can't get credible answers and remedies face-to-face then there is little chance with an online "service".

Only a few years ago, were closing good family run dealerships, and replacing them with inconvenient located glass fronted buildings on industrial estates.

 

The farce was these big new showrooms often had nothing that was ready for you to buy and take away (once it was registered), and everything had to be ordered from another location anyway.   Too often staff who often seemed unknowledgeable about the product ordered it, and offered no real gain over using a keyboard and mouse at home.
 

To be perfectly honest, having online sales is ok, but having huge geographic gaps in the servicing and warranty repair network isn't.  A nearest dealer that is nearly an hour away, and has a 2-3 week waiting list for service is far too common.   They need to sort that especially if closing down some retail sites.

 

Skoda are becoming rare where I live (too far to the dealers), whilst at least 10 other marques within 4 miles.

 

Edited 1 April, 20233 yr by SurreyJohn
Missing word

I suspet you may see more combined VAG service centers.

1 hour ago, BRSEngineer said:

I suspet you may see more combined VAG service centers.

Already happened in Barnstaple - Marshalls is one showroom and workshop for VW, Audi and Skoda (not sure about SEAT and Cupra).

4 minutes ago, PetrolDave said:

Already happened in Barnstaple - Marshalls is one showroom and workshop for VW, Audi and Skoda (not sure about SEAT and Cupra).

Good to know. If and when my PHEV octavia arrives I will need a service center in Bristol rather than going to the dealer I am purchasing from in Oxford. So will seek reccomendations closer to that time.

I've heard Skoda Manchester (in Salford) is closing with all business going to Stockport. Madness.