Is a “cooling problem” common

[BoxerBoy]

A family member had a new Model 60 delivered today.  Looks like a pre-reg car.

 

A short drive resulted in a dash warning about a cooling problem. “Don’t drive the car.”

 

To be returned to a nearby dealer.

 

Not a happy bunny.

[domhnall]

never heard of that, had mine for 2 years and been on enyaq groups on facebook for 2 years and have never heard of that error

[BoxerBoy]

Car has now been dropped off at Edinburgh dealer.

 

14 miles on the clock.

 

Dealer says it may take a few weeks till they get round to it. Very poor attitude.

 

A complete shambles. And extremely disappointing for the new-to-Skoda driver.

[BoxerBoy]

I met the almost happy owner at the weekend. He got the car back after 3 weeks in the dealer for a new battery coolant pump.

 

Whatever that might be.  I’m not intimate with EVs.

 

Very unlucky to be on the receiving end of Skoda’s incompetence.

 

I hope things get better by the time we’re all forced into leccy cars.

[Stripy]

Agree, new car shouldn’t have a fault - however it sounds as much of carelessness and only little (if any) respect from dealership, not helping the brand or themselves

[J.R.]

Have you considered that the workshop staff of the selling dealer probably know less about EV's than you and I do!

 

You never mentioned that it was an EV, maybe I should have known that but I had to google to check.

[kodiaqsportline]

 

Cars are complicated things. Why Skoda's incompetence? If the car left the factory in a  'tested OK' state and subsequently failed, why is that refered to as incompetent? What would you have them do, employ the services of Mystic Meg?

 

Let's be clear, there isn't a car manufacturer on this planet that has produced a model of vehicle that hasn't required to be returned to the dealership. It comes down to pot luck and one of the hazards we all have to accept if we buy anything as complicated as a car.

 

You can't avoid problems but you can avoid how they're recified.  If that's the exact words the dealer said then that's such a poor attitude. Even if they couldn't get round to it for a few weeks, all they need to do is lie thru their teeth  e.g. "We've checked the car, contacted the factory who in turn need tocontact the part supplier for advice. One of their specialists investigating as we speak. In the meantime we've arranged a hire car for you to use".     It's not exactly hard.

 

However...    BoxerBoy, you initially used the words "to be returned to a nearby dealer" rather than returned to the supplying dealer. Was the car purchsed from Edinburgh ( West End? ) or elsewhere? If it's the latter then perhaps West End were prioritising their own customers. Still no excuse for a crap attitude tho.

[Ootohere]

'Must try harder'

http://briskoda.net/forums/topic/512539-electric-drive-error

 

[J.R.]

1 hour ago, kodiaqsportline said:

Let's be clear, there isn't a car manufacturer on this planet that has produced a model of vehicle that hasn't required to be returned to the dealership. It comes down to pot luck and one of the hazards we all have to accept if we buy anything as complicated as a car.

 

Easily avoided by the majority of people who dont buy cars new or from dealers.

[Ootohere]

Fortunately for those that want to buy used ones, pre-loved, or abused and neglected & Ex demonstrators / management cars there are people that get new ones.

[BoxerBoy]

On 17/06/2023 at 11:10, J.R. said:

Have you considered that the workshop staff of the selling dealer probably know less about EV's than you and I do!

 

You never mentioned that it was an EV, maybe I should have known that but I had to google to check.

We are in the Enyaq section 😀

[BoxerBoy]

The car in question was delivered to Scotland from an English dealer. All dealt with by employer and favourite wheeler dealer / leasing outfit. Was already in the pipeline so no choice of colour or extras.

 

Doesn't even have hot seats, though the Arctic Silver is neat. 21” wheels a bit OTT and new tyres will be £££. No useful extras.

 

All in all a pretty drawn out process for some reason. 

 

So it was recovered to nearest Edinburgh dealer.