I just bought a 2019 Karoq SEL SE L 1.5 TSI,  40,000 miles. Full main dealer service history, excellent condition. Test drove beautifully, although didn't get to take it up to 70, I did some hard accelerations up to 65 or so and was very impressed with one of my first experiences of driving an automatic.

 

I picked up today drove it 15 miles or so to a dual carriage way and I put my foot down for more power at about 45ph, it felt like a gear wasn't engaged and it red lined super easily, eased off tried to apply power again but redlined again. I pulled over, restarted convinced myself that maybe it was just me not being used to an automatic. Over the next 10 minutes it did this twice more and I became convinced something was wrong so drove very slowly back to the dealership.

 

Dealer was I believe genuinely concerned seems like a very nice guy. We took it for a quick test drive together (on slower roads) and couldn't re-experience the problem despite some quick hard accelerations. He suggested whether it could have been I accidentally nudged it into manual with a paddle (I didn't know they were there actually but I really don't think so) or whether I was just experiencing the kick down in gears that happens with hard acceleration. With the kick down I'm less sure, I don't think so, I think it felt different, it redlined so easily, but I have almost no experience with an automatic so can't be totally sure. He said he would get it tested first thing on Monday morning and get back to me (car purchased with his own warranty).

 

Anyway just thought I'd ask for any thoughts here from anyone more experienced with dsg gearbox. Sound like an issue?

 

I dont have paddles on mine (they didnt fit them for a while around 2021) AFAIK The left paddle drops down a gear each time its operated, the right changes up. You can also select manual mode by moving the gear shifter to the left.

Whatever is happening the drivers information display should tell you the mode and gear in the top right. In manual it will show M followed by the selected gear, in normal it will show D and the gear and in Sport S and gear.

So if its kicking down you should see the display change to show the new gear selected. If it doesnt kickdown but simply revs, then it could be clutch slip,,,

Edited 16 March, 20242 yr by NottsIan

@ElwoodP  You or the seller needs to check the cars Service & Warranty History.

?

Was it part of the Recall for the Engine Management update, and was it a 1.5 TSI ACT with a DSG that also required or got a Software Update?

Some did.

 

Or is it just a DQ200 DSG issue?   

 

 I am assuming it is a FWD 1.5 TSI ACT and not an AWD which has a different DSG.  A DQ381.

@NottsIan Tx, useful stuff. If I had known this when driving I could have been more sure what was happening. Unfortunately the whole car and dash layout was so new to me, I didn't register the M/D/S situation. I will pay attention on my next drive!

 

@Rooted Tx, it is FWD. I just double checked with the gov uk site and no recalls. I had done a full paid HPI check before I purchased the car which came up clear.

Re: The ACTs with the software update (the bunny hopping thing?) This car was a Oct 19  release, which was after the software update, so maybe avoided the potential issue? It didn't exhibit any of the symptoms I read about very smooth through early gear transitions.

HPI checks are only good when people actually log stuff.

An accident that never had an insurance claim made shows nothing if someone just did the repairs.

 

Check with Skoda the record of the car, and a Recall does not show if already done.

There were those that punted nearly new 1.5 TSI,s that had DSG issues but were told this was only to do with manuals. It was not only manuals, 

and the DQ200 DSG issue was a different issue anyway from the kangerooing.

 

How does the Service History look, is it as per Guidelines, Recommendation, Specification / Schedule. was the Spark Plugs replaced at 4 years / 40,000 miles. 

@Rooted Yeah OK DQ200 DSG issue looks like a potential. Clutch slipping described here: https://asrgearboxrepairs.co.uk/dsg-7-speed-gearbox-problems/#

 

I stupidly left the service history in the glove box so don't have access to it at the moment. Do you know if theres an easy way to get digital service history? Phone Skoda dealer?

 

I guess I need to wait to hear test results on Monday... Haha pretty maddening we've just had our 2 family cars (Karoq and Octavia Scout) written off since some pillock smashed into them when they were parked up. This next step in the saga is not ideal 🙈

Hello! I just bought myself a used Karoq as well. Noticed something similar to what you’ve said. Mine was more on gear 1-2.. I did this and it really helped solved my problem. Remember to turn off auto/start stop for a smoother ride too! Hope this helps! 

 o