Hi 

Put in previous post regarding plug and coil failure of my skoda 2019 se technology 1.0 at 23,500 a few days ago. Was serviced by this dealership 2x since I purchased it, last time was January 2024.  Plugs were removed after break down plus 2 coils on 2 cylinders by RAC. The dealer said they would not do plugs/check them at this mileage.  However most reply’s I ve had here are 4yrs/or so many miles change the plugs.  
They will check all the smaller items on tick list, change oil but not plugs?  It’s not part of the service plan I was told.  Surely plugs are anintegral to the running of engine.  Was told car was good when it left them. 
Not happy as could have been dangerous as I limped slowly off the motorway.

I went to this garage as though as a dealership though they would look after my car. 
I am not happy with the service and now worry for other people thinking Skoda Henry’s is looking after their car !!!! 

 

Edited 1 April, 20242 yr by jam1
Adding

There is no Service book with modern Skoda's.

A Skoda Garage would only know the service history of a vehicle if it has been put on ERWIN.

Any work done by a garage without access to ERWIN would not show.

Do you have a record of what is on ERWIN and any other service work done?

 

If you PM me your Reg Number and I can look up the ERIWN history for you. 

https://erwin.skoda-auto.cz/erwin/showHome.do

 

Thanks. AG Falco

PM'd

 

It looks like you were on Variable Servicing before the last service.

Fixed Servicing would make more sense for your mileage.

 

I would expect the system to have flagged up items that are due / overdue that want doing.

I would have expected them ( Henry's ) to at least ask you if anything else needs doing.

 

Thanks. AG Falco

Thanks changed it to fixed after the second service as low mileage, thanks for pm 
 

There is a Skoda Dealers Review section & Henrys North & South in there. 

Post it there too thanks