I purchased an Octavia with <5k on the clock at the weekend. The ŠKODA dealership is located a long distance away and the dealership pushed me to sign the finance agreement before I arrived to save time with the handover which I reluctantly agreed to in the end. 
 

The car was in good order overall but the keyless entry didn’t work. The service team were unable to get it working and said it needed full diagnostics (and probably a software update) which would take time. But they said it would be covered under warranty with a ŠKODA dealership closer to home. Given the distance I’d traveled, and that I’d signed the paperwork, I drove the car home. However, the local ŠKODA service teams only have availability from mid-October and want written evidence that the other dealership will pay for the work. It’s a bit of a headache given the cost of the vehicle. 
 

Has anyone had a similar issue with keyless entry and is it likely to just require a software update? 
 

Incidentally, a friend has just bought a 2020 plate Octavia and the Rhine warning light keeps coming on. He has been told by his local ŠKODA dealership that any faults within 30 days have to be dealt with by the original dealership. Is this the case? 

Does the dealership that is going to rectify what the other place could not be bothered doing not have a phone where the Service Manager or Dealer Principal speak to the Dealer Principal where you bought the car?

 

Is this a Skoda Approved Used car that the Selling Dealership did not have the checks carried out on? 

Yes, both cars in questions were purchased from Škoda approved cars from main dealerships. 
 

In the second instance, my friend has had to pay £115 for diagnostics to be done to check the battery warning light issue. This was before he was told that he would have to take the vehicle back to the original dealership as it was within the 30 day purchase period. 

The original post autocorrected to Rhine for some reason rather than ‘battery warning light’. 

 

 

The 30 day stuff might of applied to just buying a car and Consumer rights. Total nonsense with a Skoda Approved used car and the Warranty.

But then people need to read T&C,s. 

VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf

Edited 31 July, 20241 yr by Ootohere