Hi all.

 

First off, if this is covered elsewhere in the forum, my apologies. I have searched and couldn't find anyone having had the same issue.

I own a Skoda Karoq 1.5 SE L TSI 150 DSG, bought new in 2019. It has run trouble free since purchase and has had all scheduled services with no trouble.

 

Until today, The digital instrument panel has worked without any issues.

This morning when I went to start the car I noticed that while the white temp and fuel gauges (either side of, but separate from. the digital instrument panel) still lit as normal, the digital panel itself is completely dead, like a dead computer monitor would be.

 

I have tried the following, neither of which resolved the issue:

 

1 - switched off the engine with the start/stop button, locked the car - left for a few minutes then unlocked the car, restarted the engine.

Result: panel still blank.

2 - Using the service manual, located the internal fusebox (passenger side, behind glove box) and removed fuse no. 17 (Instrument cluster, emergency call) with the hope this might encourage a full 'reboot' of the panel.

I was able to verify that I had removed the correct fuse (and that the fuse has not blown) because with the fuse removed, the temp and fuel gauges, which are part of the instrument cluster no longer lit when I started the engine.

Result: Even after leaving the fuse out for a couple of hours and then replacing, panel still blank.

 

All out of ideas now. May be coincidental but car had it's scheduled service at the Skoda garage a couple of weeks ago so wondering if it might be a software update that has caused this. That said, I would expect if that was the case it would have shown up immediately.

 

Any thoughts/feedback/similar experience would be appreciated. Short of that if anyone knows how to manually update software I could give that a go, otherwise it's back to the garage!

 

Many thanks,

Robin

 

Edited 3 August, 20241 yr by r0b1n
clarification

Having looked at my Virtual Cockpit screen, it looks as though the temp and fuel displays are  physically separate and possibly controlled independently of the central section  and this explains why they are still functioning. Which leas me to wonder if trying different Views for the Virtual Cockpit setup in the Car menu might get something to be displayed,

Thanks for taking a look. Good suggestion!

 

Tried switching view mode from the wheel controls and also playing around with digital panel brightness and layout options from the car menu but panel remains blank.

 

Since I posted earlier I've also tried disconnecting the car battery, leaving it for an hour then reconnecting but that didn't help.

 

Now trying to work out how to update software without paying the garage. The 'online update' option from the car menu just says 'not available' when I click it, even though I am connected to internet and have a subscription to Skoda Connect which is working and giving me live services.

 

There is an option in car menu to update software via local file but that means I'd have to find the right file online somewhere and get it on an SD card in the right format so may not be possible!

Took the car to the garage.

 

The unit has failed. Unfortunately, it wasn't a software issue.

Cost to replace, £2100 for the unit + £100 labour. They won't even have any in stock for 3 to 8 weeks. 

 

I'm now trying to source a unit myself and see if there's a non-Skoda garage somewhere that know how to and would be willing to fit it for me.

 

Part number is 565920790A.

 

Going to post to ask if anyone knows a London or near London garage that could do that!