My 60 went into the dealer due to a stuck solenoid on the charging flap last Wednesday. The wait time for this was nearly 30 days just trying to book it in myself, so I went through Skoda assist in order to get to speed things up. I was also told there was a recall on the car, which when I dropped it off I was told this was a software update. 

Solenoid is now fixed but they were unable to perform the update on Friday stating that they were going to have to raise a ticket with Skoda directly as it kept failing.  Today, I've been told the car now requires a new central screen in order to get the update but the screen is currently on back order. I've no reason to doubt them and have taken what they said at face value.

I will enquire again directly with them when I go to collect a courtesy car tomorrow however I wondered if anyone else has had this issue and if anyone has any any insider info on roughly how long a new central screen will take?

 

Thanks

post the VIN so we can check

 

On 05/08/2024 at 11:50, Ovv said:

My 60 went into the dealer due to a stuck solenoid on the charging flap last Wednesday. The wait time for this was nearly 30 days just trying to book it in myself, so I went through Skoda assist in order to get to speed things up. I was also told there was a recall on the car, which when I dropped it off I was told this was a software update. 

Solenoid is now fixed but they were unable to perform the update on Friday stating that they were going to have to raise a ticket with Skoda directly as it kept failing.  Today, I've been told the car now requires a new central screen in order to get the update but the screen is currently on back order. I've no reason to doubt them and have taken what they said at face value.

I will enquire again directly with them when I go to collect a courtesy car tomorrow however I wondered if anyone else has had this issue and if anyone has any any insider info on roughly how long a new central screen will take?

 

Thanks

 

My Enyaq 80 was at the dealer for 5 weeks having a service,  M.O.T. and software update. The update kept failing and I too required a new screen!!!!

 

Is this common? 

Unsure as how common it is but thankfully it was fixed quite quickly. I believe its information electronics unit rather than the screen, however my screen looked and felt new, like someone had just taken of the blue sticky protective film that you often see on the insides.  

 

I had the same issue on mine, the software update kept failing. I hadn't actually had the car yet, I was waiting for it to be delivered to me (used 13k miles) and it's was delayed 2 months due to it.