Hello Folks,

 

Apologies for a lack of detail, but I am asking this in behalf of a friend who picked up a 2022 Mk4 1.5 SE Combi yesterday from a used car dealership.

 

On his way home in it he's tried to use the android auto however when trying to access SmartLink he just gets a blank screen with "SmartLink: This Function is unavailable".

 

I know on some of the earlier iterations of Smartlink in years gone by you had to pay an activation fee for Android Auto/Car Play through the dealer but thought this would be a standard thing nowadays without an additional cost attached?

 

It seems the garage havent reset the headunit as it still has the phone book in there from the previous keeper, so I've advised him to do a factory reset of the infotainment and register himself as the primary user for the vehicle and then repair and set up his phone.

I'm about 30 miles down the road so trying to help from a distance which is a bit awkward - just wondered if anyone else had encountered the same issue and could offer any suggestions?

 

Cheers 

You can try it, but if it remains then it may require the attention of a dealer to either do a firmware/software update so that it's recognised by the servers again.

I get that occasionally - it was doing it this morning, in fact, when I was taking the car to the dealer for software updates! Usually Android Auto is not available either when this happens. Sometimes it just seems to be a delay in the phone connecting and it either sorts itself out later or next time I start the car.

Also make sure that Android Auto is fully upto date.

Hes still having no joy with it, he has managed to get the car setup with the app and connected to his home WiFi.

 

When he tries to link up the app to the car the headunit shows "Sorry unable to load your settings"

 

He's tried searching for updates but it just sits spinning for ever showing "Searching for updates"

 

He's sent the "Software Information" screen through, which is attached below. I'm no expert on the MK4 but it looks like it's quite an old version and some of the software versions are showing as "Unknown".

 

Interestingly, he's had the SOS button 'pop' while yes been driving about today -- can't help wonder if they are related.

 

Cheers guys

 

 

That's a dealer visit.

 

17 minutes ago, TheWanderer said:

That's a dealer visit.

 

 

Roger dodge - I've let him know, see how he gets on with them.

 

Cheers 👍

Update from my mate earlier in the week that the SOS was going off pretty much every journey and the infotainment was taking forever to load up.

 

He's been in to Skoda today who have applied some updates and replaced an antenna and this appears to have fixed the SOS and infotainment issues.

 

He has now been able to connect to the car using the Skoda app, however as he only has one key cannot become the primary user and smartlink is still showing as "not available"

 

He's been quoted for a second key, but isnt particularly bothered about having two keys unless it will fix the smartlink issue.

 

Just wondered if anyone knows if two keys/becoming primary user will fix access to smartlink or is it like on older models where there is an additional fee required to activate smartlink thereafter?

 

Cheers

Always a good idea to have two keys, in case you misplace one or the battery runs out on the main or the key you normally use, it also goes down well with dealers if you trade in the car later.