Maybe of more interest to owners in AU/NZ, but yesterday I booked the car in for its second service, to be done in November. I've stayed with the dealer I bought the car from, as I did for the first service. This time they offered me a free loan car for the day, a nice bonus, although it wasn't offered last year. I've had only a couple of very minor hiccups with the infotainment so wasn't going to bother with a software update, but when I mentioned it they told me an update to the current version would be completed under warranty, therefore no charge. 

Just curious to know if others in this part of the world have experienced similar dealer offerings re. the loan car and software updates?

i just got my car serviced yesterday (Melbourne) and they offered me a free loan car, and some coffee when i got there. I had already updated my infotaintment to 1969 myself and it's all good. They did say there's 2 recalls for my car (2023 vRS) for some heating unit thing, and front parking sensors which they did for free ( i assume they would? who's charging for updates when the car is under warranty?) 

1 hour ago, unfnshd said:

i just got my car serviced yesterday (Melbourne) and they offered me a free loan car, and some coffee when i got there. I had already updated my infotaintment to 1969 myself and it's all good. They did say there's 2 recalls for my car (2023 vRS) for some heating unit thing, and front parking sensors which they did for free ( i assume they would? who's charging for updates when the car is under warranty?) 

 

Just trying to establish some facts and consistencies. So you got the loan car and coffee, good. As for updates, I don't know if anyone is charging under warranty or not, can only assume not. From a few things I've read though, this may not be the case in all regions. The dealer (Peninsula Skoda) confirmed I have no outstanding recalls.

BTW, which dealer are you using?

I would assume it would be under warranty? i could be wrong, but speaking to the person at the service centre she said all the software stuff is covered. I went to Kevin Dennis in the west. They were pretty good with everything, did try to upsell me on a sunroof clean and wheel balancing though. i have a 2023 vRS so i'm not sure if the recall affects you. But it was the front parking sensor which apparently sometimes doesn't work, and a heater thing recall. Although i haven't had any problems with either, but a recall is a recall i guess? 

i just got the car so i haven't had any problems with it. Just a few annoying things i wish weren't there like, not having to press set and then start/stop off or turning lane keep assist off but other than that it's good 

Seems pretty clear that updates are covered under warranty, but as I said, not sure if that's the case for every region in the world. Dealers used to charge for updates on my wife's Mazda while it was still under warranty, so the policy also differs between brands.

Anyhow, enjoy the car mate, they're a great ride imo.

I had been to the dealer like 6 times in 3 years( 3 times for annual service, 1 recall and other 2 times warranty related ). I got a free loan car each time but no offer for latest software update recently.  I'm still on 1896. 

37 minutes ago, jaspertvrs said:

I had been to the dealer like 6 times in 3 years( 3 times for annual service, 1 recall and other 2 times warranty related ). I got a free loan car each time but no offer for latest software update recently.  I'm still on 1896. 

 

I was only offered the update after l mentioned it. I'm on 1896 too.

In the UK updates will be covered under the original manufacturer's warranty although, my guess, you likely would have to request it or say that the system was unstable to prompt them to do it.  Skoda extended warranties, Skoda Approved Used car warranties tellingly do not cover any software/firmware updates which, given how tech-centric cars are nowadays, seems a pretty major omission.