So we've had the Karoq for about a week now and my partner is getting used to driving the DSG auto after trading in her manual Fabia.

 

Today, we drove for about 30 mins and then parked up.  My partner stayed in the car, with the engine running (the weather was cold), parking brake on, while I called into a shop, before returning some 10 mins later.  She then tried to shift from P to R, but she couldn't move the shifter.  At first we thought this was down to her rheumatoid arthritis  affecting her grip we thought this might be affecting her ability to press in the shifter button.  But then I tried and the shifter wouldn't move for me either.  So, as one tends to do in tech problems, we switched it (the engine) off and then turned it on again.  All sorted, following the restart. But I'm concerned that I don't know why this happened and I'm not sure if it's a fault with the DSG or something we did or didn't do correctly.

 

I've been driving a Subaru auto with CVT for 3 years now and have never had a similar issue, but I'm aware from the Subie manual that there is a possibility as the owner's handbook explains the process for freeing the stuck shifter. I've scanned the Karoq manual and noticed a similar set of advice there too.  The car has clocked up 700 miles from new. It was in Eco mode (not sure that's relevant). 

 

Any thoughts?

 

 

Was the brake pedal being pushed hard enough when trying to shift out of P?

1 minute ago, Ootohere said:

Was the brake pedal being pushed hard enough when trying to shift out of P?

Do you know, after posting the above message I did wonder that myself too.  I think you're right, that it may have been possible that she was so distracted by the newness of the procedure for her (DSG, electronic parking brakes, etc.) that she didn't have sufficient pressure on it.  

 

Thanks.

Yep, it wouldn't move unless the foot brake is on.

If it’s not sufficient pressure on the foot brake there is a emergency release under the lever - you have to remove the cover plate first - quite easy, instructions on YouTube.