21 hours ago, octavia1980 said:

 

asked skoda about this link, they said it is old way and dont work anymore

 

I wrote and called a lot of skoda, cubic, shops, and no one is telling me the solution, very bad service !!!

 

 

 I received a funny answer from skoda, maybe I should go to Mercedes and ask there

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In order to use Škoda Connect services, the licence for Care Connect Remote Access for your car must be valid. However, the licence for Care Connect Remote Access has expired on 8 February 2025.
Please note that it is not necessary to have purchased mobile data from Cubic Telecom to use Škoda Connect services, as the vehicle itself provides internet access for Škoda Connect services.

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3 hours ago, octavia1980 said:

 

 

 I received a funny answer from skoda, maybe I should go to Mercedes and ask there

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In order to use Škoda Connect services, the licence for Care Connect Remote Access for your car must be valid. However, the licence for Care Connect Remote Access has expired on 8 February 2025.
Please note that it is not necessary to have purchased mobile data from Cubic Telecom to use Škoda Connect services, as the vehicle itself provides internet access for Škoda Connect services.

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Makes sense....... They are saying your Skoda Care Connect expired on 8th February this year so you need to re-subscribe.... What you have purchased already as we have said from looking at your photos is the Cubic Telecom data package which is something totally different and just means passengers can use your car as a wifi hotspot then use that data to browse the web etc.....  Can you show us via a photo the screen you have that says you need a code to use the Care Connect as you should just be given the option to buy in the app.

 

 

 

 

 

In my app it's as follows.....

 

 

In the MySkoda app you need to press Profile.

 

 

 

 

 

 

then paid services.....

 

 

 

 

 

then it will show what status your Care Connect and other services are.......

 

 

 

 

 

 

Then if you touch Care Connect it takes you to Care Connect screen with details of what it can do and should give you a button to purchase (I don't get that button as I am already subscribed).

 

Edited 14 February, 20251 yr by WaveyDavey
Added images and instructions

On 14/02/2025 at 14:58, WaveyDavey said:

Makes sense....... They are saying your Skoda Care Connect expired on 8th February this year so you need to re-subscribe.... What you have purchased already as we have said from looking at your photos is the Cubic Telecom data package which is something totally different and just means passengers can use your car as a wifi hotspot then use that data to browse the web etc.....  Can you show us via a photo the screen you have that says you need a code to use the Care Connect as you should just be given the option to buy in the app.

 

 

 

 

 

In my app it's as follows.....

 

 

In the MySkoda app you need to press Profile.

 

 

 

 

 

 

then paid services.....

 

 

 

 

 

then it will show what status your Care Connect and other services are.......

 

 

 

 

 

 

Then if you touch Care Connect it takes you to Care Connect screen with details of what it can do and should give you a button to purchase (I don't get that button as I am already subscribed).

 

 

in my app it is completely different, it says cubic telecom only, not skoda services, this should be defined by country, Albania should have something different, I will go to the dealer but I am afraid they dont know either what to do 😞