Anywone else had several dealer enriching lies told to them?

 

When I first bought my 2017 SEL 1.4 TSI it was just over 2 years old.

Went if for its first service and asked for it to be put on Extended Service Intervals as I had on my previous Mk II Superb.

 

Service team said fine but when i got the car back it wasn't done and I had the pathetic less than 10,000 miles to go (it's 15,000 KP or 9230 miles!)

Bananas I thought so in line with the paperwork for Horton Skoda lincoln I e-maile Oliver the dealer priciple to say I wasn't happy as what I was promised hadn't been done.

 

I got a curt virging on rude reply telling me my car wasn't able to have Extended Service Intervals.

 

In answering a question on this forum I looked up the user manual on line for which oil spec was required and poingin out you only need VW 508 00 for the Extended Service Intervals (ESI) if your car supports it and while its your choice you only need VW 502 00 oil.

 

I came accross a few pages later in the manual to codes that tell you what service intervals our cars support on where to find them (build label in your handbook or under the boot carpet).

 

QI1, QI2, QI3, QI4 all replate to different service intervals in km for fixed servicing, QI4 being the 15,000km one,

QI6 is the code for ESI basically meaning you car has an oil quality sensor and works it out based on the envirnmental conditions and how you drive.

 

So finally checked my car (1.4 TSI ACT) and its QI6 so the dealer plain lied or doesn't know his ass from his elbow, or was covering for his incompetent service team?

 

If you read this Oliver feel free to tell me which it was!

 

 

The next set of porkies was at just over three years old when the dealer tried to pursuade me with 40 odd thousand miles on it that it was due a new Cam Belt!

 

Given my superb II 2.0 TDI had been due at 140,000 miles or 9 years I laughed an told him I would check whats required myself and to poke off for now.

Dire warnings were given to try and pursuade me, which I ignored.

 

When I checked the handbook it stated..... Nothing at all, as Skoda no longer published a maintenance schedule for all items just the time/mileage or ESI service intervals and nothing about when extra items like cam belts are due.

did find reference online to ....

Škoda Cambelt Replacement

ŠKODA UK recommends that all timing belts are replaced at 5 year intervals. 

 

This is *******s however.

they aould have to make them of chesse to need changing that often, my High Compression Mk2 Superb 2.0l Diesel was due at 9 years or 140,000 miles!

 

I went back to doing my own servicing and so paid to access the official Skoda maintenance info system online "ERWIN"

erWin Online | Škoda Auto |

This told me after 5 years it needs inspecting at each service for condition and in the abscense of any visible damage or cracking of the belt it doesn not need replacing till 240,000 km I think it was anyway 140,000 miles + change in UK units.

 

its a simple single wire to unclip and coun;t of fasteners and the top cover comes off allowing you to eyeball the belt, its a simple 5 minute job.

 

Also bear in mind on the 1.4 TSI ACT the water pump is at the other end of the engiine driven by its own little rubber toothed belt so the cam belt isn't having to drive the water pump as well meaning is has an easier life.

The inner toothed bit also looks to be something advanced like kevlar material wise so I think its pretty damn tough.

 

So all in all not impressed by Skoda UK or their Stealers honesty!

 

 

 

 

 

 

 

 

 

Edited 17 December, 20241 yr by LS8Pilot
typo

Stick to 10k/12 months on the service, long life intervals are bad for engines.

Dealers/stealers - I have given up using them and only use indys when required.

 

everything else I can do or my local garage.

 

 

Probably why I wont buy a new skoda again - as they quibble about everything under warranty, and everytime its a fight to get it done.