10 months on and still not any resolution to this issue. Skoda unfortunately have been no help, I argued this is more than normal wear and tear and should be replaced, they disagreed as it constitutes normal wear and tear!?

Raised it with Skoda Customer services and they said nothing they can do to force the local franchise to do it which I thought was odd.

The dealer wouldn't tell me the part I needed (managed to find it via a very helpful member here) however even if the dealer could get it they said they can't fit it and I would need to get a local bodyshop to fit it.

Enquired with local body shop and he said that he could fit it or repair the lacquer peel but probably would involve windscreen out to do it and even then it wouldn't be a lasting repair long term. I even asked Autoglass and National Windscreen to help but they said they wouldn't fit that even though its bonded in like a windscreen

So basically new part it would be at £545 before fitting if I want to go down that route.

Has anyone else had this issue and been able to get it replaced/some form of resolution as it is getting worse or new part fitted? I believe a lot of the VW Golfs suffer from this issue.

The part number is 5E0877059 but can't find it anywhere to buy.

Everything to do with Skoda and the Paint Warranty.  The Dealership is only the Agent you report to and that can get the Warranty Manager to have the Inspection & Report carried out by a qualified person. 

 

Has that Report been done?

 

Have you got past the Skoda Customer Services Provider to Skoda and a Communications Manager or Resolution Manager?

 

The T&C,s are in the warranty.  Best read it.   Report ASAP to an Authorised Repairer. 

 

 

Edited 17 February, 20251 yr by Ootohere

It's not painted as part of the factory bodywork process, its a plastic (by the look of it) part probably that Piano Black nonsense, a different colour to the vehicle, I don't believe it would come under the scope of the paintwork warranty any more than would tarnished or peeling door edging strips or rusting windscreen wiper arms.

 

@Turnipfarmer84 how old is the car, did you buy it new?

@J.R. Is it you or me that needs to wear their specs or get new ones? 

 

I did not notice in the Mk3 Section so a car older the 3 years as far as The Manufacturers Paint Warranty, unless on an extended. 

I thought i was looking at the roof of the car. 

Edited 17 February, 20251 yr by Ootohere

I bought these yesterday after the arm fell off the old ones, not cheap either at 89cts 😀

 

What are you seeing that I am not or vice versa?

 

I googled the part number also to hopefully avoid making a dumb comment.

 

I am seeing a vehicle with silver paintwork and a black Plano roof or whatever they are called.

Edited 17 February, 20251 yr by J.R.

'Panoramic' is the word you're looking for @J.R. and the paint around it was more than likely applied on a Skoda paint line. 

Looks like peeling paint on the roof (turret).

 

Should be warranted if within warranty period from factory.

 

A body shop or panel beater would be able to repaint the roof. No need to replace anything, just repaint / respray that panel.

20 hours ago, Ootohere said:

Everything to do with Skoda and the Paint Warranty.  The Dealership is only the Agent you report to and that can get the Warranty Manager to have the Inspection & Report carried out by a qualified person. 

 

Has that Report been done?

 

Have you got past the Skoda Customer Services Provider to Skoda and a Communications Manager or Resolution Manager?

 

The T&C,s are in the warranty.  Best read it.   Report ASAP to an Authorised Repairer. 

 

 

 

Cheers, I'll check it out thank you. I have not the report yet although I might have to but Skoda want £90 for that which is frustrating considering the defect is so obvious but I may have to do it to get the ball rolling. 

 

With regards to Skoda Customer services I did get as far as the resolution person however they said they didn't have much leverage on the dealership as ultimately it lies with the dealership and the warranty claims manager they said.

 

They also said as the car is 8 years old that this is acceptable wear and tear, which I totally disagree with. It's not an area that is subject to abuse like say alloy wheels or your bonnet, this to me is a paint defect from the factory. If this area was rusting instead what is the difference?

 

20 hours ago, J.R. said:

It's not painted as part of the factory bodywork process, its a plastic (by the look of it) part probably that Piano Black nonsense, a different colour to the vehicle, I don't believe it would come under the scope of the paintwork warranty any more than would tarnished or peeling door edging strips or rusting windscreen wiper arms.

 

@Turnipfarmer84 how old is the car, did you buy it new?

 

Yes it is like that Piano Black finish, it is a type of plastic or acrylic by feel. In my opinion I think it should come under paintwork as this has been done at the factory and is not upto standard. The thing is I would accept door edge strips or rusty windscreen arms as they are subject to wear and tear but this area isn't in an area subject to such wear and tear.

 

Car is a 66 plate so nearly 8 years old, purchased when nearly 3 years old.

 

20 hours ago, Ootohere said:

@J.R. Is it you or me that needs to wear their specs or get new ones? 

 

I did not notice in the Mk3 Section so a car older the 3 years as far as The Manufacturers Paint Warranty, unless on an extended. 

I thought i was looking at the roof of the car. 

 

Yes it is the roof, area surrounding the sun roof.

 

20 hours ago, J.R. said:

I bought these yesterday after the arm fell off the old ones, not cheap either at 89cts 😀

 

What are you seeing that I am not or vice versa?

 

I googled the part number also to hopefully avoid making a dumb comment.

 

I am seeing a vehicle with silver paintwork and a black Plano roof or whatever they are called.

 

That part number is definitely the roof area 🙂

 

10 hours ago, Lee01 said:

'Panoramic' is the word you're looking for @J.R. and the paint around it was more than likely applied on a Skoda paint line. 

 

I hope it was done on the Skoda paint line, so frustrating its failed like this. If this was rust instead of liqueur peel on a plastic type material I feel this would be covered.

 

1 hour ago, BlueWagon said:

Looks like peeling paint on the roof (turret).

 

Should be warranted if within warranty period from factory.

 

A body shop or panel beater would be able to repaint the roof. No need to replace anything, just repaint / respray that panel.

 

I totally agree it should be warranted but they are trying to say the age of vehicle (8 years in October 25) they are saying its acceptable wear and tear (in an area that doesn't get wear and tear)

 

Yeah I have spoken to body shop and they said they can fix it but its an awkward repair which would involve windscreen out and there is no guarantee the fix would last, he said better off getting new part and fitting it. The panel is bonded to the roof so really awkward to remove by all accounts.

EDIT.

Sorry reading on phone missed most of ^^^ before posting.

 

Below not relevant in this case.

.....................

Get a Professional Paint Sprayers opinion before paying.

So that you know they are refunding you. Or should, even if you need to take them to court.

 

£90 is OK, they were threatening charging more like £900 if you went for the Independent Experts report and there was no Factory Faults.

It was worth saying get on with it and get it done, you are paying when the fault is confirmed.  As in Skoda / VW Group UK.

 

Then the New Warranty Managers / HQ VW started refusing to accept the decision of their Own Chosen Experts. 

The decision made by nobody with any formal training in Car bodies, paint, refinishing. 

 

They are good at taking the pith.     

?

Is the car out of the 3 years Paint Warranty?   Tough luck really if it is & not reported while in the warranty period.  In the UK anyway.

 

This member paid £180 to get a inspection and report 7 years ago.

http://briskoda.net/forums/topic/430237-bonnet-paint-defect

 

Edited 18 February, 20251 yr by Ootohere

I missed the 8 years old.

 

Tough luck sadly.  You need to pay to have the roof refinished. Sprayed, or Wrapped.  Wrapped after the lacquer dealt with though. 

2 hours ago, Turnipfarmer84 said:

Yeah I have spoken to body shop and they said they can fix it but its an awkward repair which would involve windscreen out and there is no guarantee the fix would last

As a spray painter, I doubt it's that challenging. They can simply (and very neatly) mask the screens and rest of the car then paint the part in situ. I've personally done plenty of roofs, trims, garnishes etc. 

Old or new, a good sand, some primer on the plastic part and it will be as good as ever.

 

Yes 8 yrs is actually not bad for the length of paint life on a plastic part like that. UV and heat (from sun) will kill the clear coat pretty quickly. 

 

But not a massive job to fix properly either.

Bluewagon, in your opinion, the plastic part which is bonded into position and is a standard colour across all the Panoramic roofs and different to the body colour of the vehicle, would it have been painted on the production line?

14 hours ago, Lee01 said:

'Panoramic' is the word you're looking for @J.R. and the paint around it was more than likely applied on a Skoda paint line. 

 

 

Thanks for the correct word

 

I'm not so sure about being painted on the Skoda paint line, if it were body colour then yes but as its a plastic part not manufactured by Skoda I would be fairly sure that it was delivered to the line ready finished for bonding into place.

 

Given that it is painted the question is does the Skoda paintwork warranty extend to painted trim parts? Given the car is 8 years old TurnipFarmer has no chance.

3 hours ago, Turnipfarmer84 said:

In my opinion I think it should come under paintwork as this has been done at the factory and is not upto standard.

 

I do not think the painted finish on that trim part was done in the Skoda factory,  if it were body colour like the bumpers I would not be so sure.

 

Does anyone know if the plastic bumpers are supplied to the production line painted to the body colour? I dont think they are sprayed on the vehicle as there is full body colour and lacquer behind them.

6 hours ago, J.R. said:

would it have been painted on the production line?

Probably not painted on the line but supplied painted and then fitted on the line. So the paint is not likely done by Skoda. Same as interior trim is probably painted/coloured where it is made not where it is fitted.

 

Bumpers are likely supplied unpainted and painted separately by Skoda somewhere before they are fitted.

 

Correct, there is paint behind the bumpers and inside engine bay. All bare shells free of engine, door trims interiour and glass would be painted as an early step on the line.

 

Either way, 8 yrs is probably outside any warranty.  I didn't realise how old it was when I said it should be warranted.

 

I'd just get a body shop to paint it.