Superb IV was serviced today, and the garage asked 'why have you for two extended warranties'?

I have only just renewed after receiving an email from Skoda two weeks ago saying 'Your extended warranty is running our, please renew' which I did. I trusted them.

But my garage said the first one (including servicing) didn't actually run out until November, so I'd be paying for two. They gave me the number of VW Finance, who confirmed the initial policy, which runs to November. But they said they were unaware of the second.

However they said Skoda do their own extended warranties, nothing to do with VW Finance, (and gave me their number) as actually do a third sanctioned private company on Skoda's behalf. All say Skoda extended warranty, and come with their letters, emails, marketing books. Nice chap, Abdullah, was very sympathetic, up to the point of actually helping (typical 'Customer Services' in other words).

So I rang Skoda direct, and yes, it was their email I received last month and which I signed up to. I asked 'Why did you say my extended warranty was running out' when it wasn't. They explained they couldn't see the VW Finance one and the 'Your warranty is expiring' is simply a marketing ploy, true or not. I've cancelled this new policy, but it feels like another con, and many thanks to Winchester Motors for spotting it. And black mark, another, for Skoda for having duplicate systems which can't see each other, and conning customers. You've got to be so sharp these days.

3 hours ago, Brockysuperb said:

And black mark, another, for Skoda for having duplicate systems which can't see each other,

You believed them?

Sorry you’ve had that experience - my gut feel is the whole Hanlon’s Razor ‘don’t put down as malice that which can be explained as stupidity’. I don’t think it’s an attempt to con, it’s just bad organisation and if a customer accidentally pays for more then we can’t stop that etc.

Might be worth seeing if making an official complaint to get your money back. And if nothing, Office of Fair Trading?