Hi all,

My wife has a 2019 Kamiq 1.5 SE.

The infotainment system has been okay but in the last 6 months it's gone a bit flaky. It decided to reset to factory settings about 3 months ago and since then it intermittently won't connect to her iphone either by Bluetooth or wired connection.

It's is alo extremely slow and laggy, occasionally just hangs and is now very out of date on software versions.

I have looked at various online vids and instructions but either I'm not techy enough or the system is knackered.

Skoda have been next to useless so I'm after an independent specialist to help. I live in West Sussex so somewhere local would be great, any recommendations? TIA.

Other issue is she can only find one key so can't even use Skoda Connect

It is possible that the dealer can do the required software update. The problem, as most customers of VAG group have found in recent years is a marked reluctance on the part of dealers to do this sort of work. If you want to do anything yourself (OTA) you need both keys AFAIK.

You have tried the obvious I take it? Switch on ignition, turn off the infortainment, go for a little drive, turn on the infotainment and let it do a full re-boot. Wait until all infotainment systems fully working before parking the car and turning off. (Yes, you may have to re-do some of the settings after you do this.)