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PHEV charging and preheating

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My PHEV is not charging to 100%, this is despite setting the charging limit to max. It seems to charge to 80-85 and no further. I am wondering if the fact that I have now added preheating to the mix if that is confusing things.

The car is set to preheat (at 7 AM) and my cheap rate (via Ohme) stops at 5. I wonder if that when my cheap rate stops at 5, the charge stops and then starts again to get to 100% and doing the preheat, this then resets to 80% max change as it is a "new" charge? Any tips?

Slightly aside to that, is there a way in which the 80% limit can be permanently set 100%? I can't find one......

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