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Menu button not working (not update related)

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The infotainment system Menu button stopped working on my Octavia about 2 years ago.

While in Skoda today to talk about buying the car outright they said there is a £180 diagnostic fee and some goodwill as the car isn't 5 year old (til December). Is there anywhere in the Durham area that can look at it or does anyone know a fix?

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Anyone? Could a local garage see infotainment system errors/issues with their own diagnostic equipment? Or does it need to be a Skoda garage?

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