50 minutes ago, 417original said:

@East_Yorkshire_Retrofits so what needs to happen in order for you to start doing them again? i.e. how will you know? Anything I can do from my end?

VWAG need to sort their backend out & push their dealers to perform updates. Nothing we can do but wait I’m afraid

We’ve given it multiple chances and finally had to call it

Thanks for all the guidance on this. Does this apply to both cars with and without towbar prep?

Or if the vehicle has prep, is it as ‘easy’ as plugging the towbar in?

Or is there still a bunch of coding to be done …?

41 minutes ago, 417original said:

Thanks for all the guidance on this. Does this apply to both cars with and without towbar prep?

Or if the vehicle has prep, is it as ‘easy’ as plugging the towbar in?

Or is there still a bunch of coding to be done …?

Trailer prep makes no difference in this case

If you can get your dealer to perform any outstanding software update campaigns prior then we’d consider it