Hello

I've had my car connected to an Ohme ePod using the yellow type 2 cable that came with the Enyaq. No issues for 6 months, until last night when it failed to charge. Same again this morning when I went out to disconnect it.

Dash reads Unable to Connect, and infotainment system registers an attempt to charge (brings up the charging screen) and then says Charging Cancelled. Activating charging in the normal way, so long press on the Play button on the Ohme and waiting for the connection and the Green light. Lights on the Ohme bar are mainly Blue (left side) and Green (right side). Cable locks in place and cannot be removed until the car is unlocked, which appears normal. App connects to the vehicle ok, but unable to see the charging dial status (just says to view battery level, pull down to refresh).

Should the top right pin on the socket (CP) be recessed a little, compared with the top left side (PP)? Visual inspection looks fine apart from this difference and images online of the socket look the same as mine.

Is there a recommended reset routine to follow either on the vehicle or the ePod? I've tried a hard reset on the infotainment system (15 seconds to restart).

Edited 18 March18 Mar by Auberne

On 18/03/2026 at 20:58, Auberne said:

Hello

I've had my car connected to an Ohme ePod using the yellow type 2 cable that came with the Enyaq. No issues for 6 months, until last night when it failed to charge. Same again this morning when I went out to disconnect it.

Dash reads Unable to Connect, and infotainment system registers an attempt to charge (brings up the charging screen) and then says Charging Cancelled. Activating charging in the normal way, so long press on the Play button on the Ohme and waiting for the connection and the Green light. Lights on the Ohme bar are mainly Blue (left side) and Green (right side). Cable locks in place and cannot be removed until the car is unlocked, which appears normal. App connects to the vehicle ok, but unable to see the charging dial status (just says to view battery level, pull down to refresh).

Should the top right pin on the socket (CP) be recessed a little, compared with the top left side (PP)? Visual inspection looks fine apart from this difference and images online of the socket look the same as mine.

Is there a recommended reset routine to follow either on the vehicle or the ePod? I've tried a hard reset on the infotainment system (15 seconds to restart).

Can you hard reset (turn it off at the breaker, wait 15 minutes and turn on) the Ohme?

I say this as I've just had a very similar experience with my Ohme charger and power cycling it caused it to reboot and then function normally.