Had a new pollen filter fitted yesterday in Minster, East Kent, as part of service. This morning I noticed a couple of cracks low down on passenger side corner of windscreen.

Similar happened 4 years ago in Wandsworth but that time I noticed it as I was leaving the garage. I was expecting an argument but they replaced it under warranty. This time I've spoken to the garage owner who was a bit prickly and defensive on the phone and told me to bring it round.

I'm convinced it must have happend whilst they were fitting new filter and new drain conduit. Can anyone give me any knowledge that might be useful in inevitable discussion with him?

(continued from similar posting in new members forum)

Thanks all for your help. I think I'll go for the insurance option and will ask him to pay excess - if he plays up then at least I'll know not to use him in future - be a shame though cos other than that he seemed very good. Anyone recommend any garages in east kent?