My uncle owns a Superb PD130 auto. He bought it new from a Skoda dealer which I'm not going to name at this point. When purchasing, he opted for the two year unlimited mileage warrantee rather than the three year/60,000 mile (Apparently you can choose?). The car is on variable servicing and has always been serviced by the same dealership and has recently had the cam belt changed by them. Last month (a while after cam belt change) it developed a rattle from the engine when lifting off the throttle, after investigation by the dealer they found that one of the bolts holding the cam shaft pulley on, had sheered. The work was carried out and a bill of c

I would think those bolts would be Loctite'd in place and shouldn't come out of their own accord.

Plus its not like you need to loosen the bolt to check fluid levels etc.

Dont even see why they are trying to make him pay it so hopefully SUK will get t sorted for him

Wonder if it was dealer error (hence why no warranty claim) and they're just trying it on. SUK will sort it out because it really shouldn't happen, and if it does it's a manufacturing fault!

Chris

My uncle owns a Superb PD130 auto. He bought it new from a Skoda dealer which I'm not going to name at this point. When purchasing, he opted for the two year unlimited mileage warrantee rather than the three year/60,000 mile (Apparently you can choose?).

As I understand it, the car has 2 warranties - VAG cover the first 2 years, unlimited mileage. Skoda UK cover the third year, but mileage is limited to 60,000

So you don't choose as such, you just move from one to the other at the end of year 2.

What I am aware of though, is that following repair, Skoda will look to the repairing dealer to take responsibility. My tailgate needed repair for corrosion, and when the problem recurred, it was down to the bodyshop to resolve rather than going through the Skoda warantee again.

Now, if the bolts are ones that are disturbed in any of the maintenance work that's been done (or could have been affected by some being done incorrectly, eg the cam belt), I can understand Skoda refusing whoever did the maintenance to take responsibility.

I'm sure a number of dealers will try the "warranty declined, you'll need to pay" line when what it should be is "warranty declined, we need to pay".

As an aside, a chap I know works in the warranty department for another major manufacturer, and was tasked with investigating if they could reduce total warranty costs.

After quite a bit of investigation, he determined that over 75% of the cost going back to the manufacturer should have been covered by either the dealer or the owner. In particular, dealers were trying to push the cost of resolving their mistakes or sloppy procedures back to the manufacturer.

My uncle owns a Superb PD130 auto. He bought it new from a Skoda dealer which I'm not going to name at this point. When purchasing, he opted for the two year unlimited mileage warrantee rather than the three year/60,000 mile (Apparently you can choose?). The car is on variable servicing and has always been serviced by the same dealership and has recently had the cam belt changed by them. Last month (a while after cam belt change) it developed a rattle from the engine when lifting off the throttle, after investigation by the dealer they found that one of the bolts holding the cam shaft pulley on, had sheered. The work was carried out and a bill of c

*rant over... but I know they read the site, and I'm going to keep reminding them...

Another rant :eek: Bad day at the office? :P:rofl:

Chris

Another rant :eek: Bad day at the office? :P:rofl:

Chris

lol.. today I'm calmer... my weekend away got destroyed by a Welsh hurricane, that broke the tent! I'm de-stressed now....

On the face of it, it sounds like a manufacturing/materials defect. I wonder who would have got the bill if it happened before the belt was changed? It's my guess that the camshaft was turned by its' bolts during the change to line up the timing marks (you should turn the engine on the crank bolt), if that was the case it should be up to the dealer to cover the repair cost. At the end of the day it only sounds like a couple of hours and a bolt, and a bit of lost bonus for the technician.

Thanks for all your thoughts, some good ideas there.

I will update this as and when we get an outcome/progress.

Thanks again

Phil.