NBoonham

Ordered a car here and paid a deposit in February, I was told I would receive regular updates but didn't hear anything. A couple of weeks prior to my Ford PCP expiring I called them up - they said they would call back but didn't. A week later I called again to find that the car was delayed till somewhere between July/September !!! When I asked about my expiring PCP they said I had two options - buy a car that was £5K more expensive or cancel my order - which would leave me carless. Basically that was it. After significant complaining they eventually 'rented' us a Citigo (we ordered an estate !!). They claimed they couldn't access any cars of the spec we ordered within the dealership, but I called another branch who had two cars and after explaining the situation they contacted the York branch to say they were available and could be transferred. When I called, they claimed this wasn't true and they couldn't get me a car. Essentially they simply can't be bothered to help me out, anything they could do would cost them money, the cars from the other branch are a more expensive colour and they don't want to pay the £595 to put the situation right. When I spoke to the head of the branch he said selling new cars doesn't make any money so basically they aren't going to do anything if it costs them money. He also said the branch was basically struggling to retain customers - which in retrospect is pretty ironic ! I get the impression they would rather I walked away rather than purchase a car from them, I have never encountered such poor service and complete lack of interest or engagement in solving a problem or apologising even for a problem they caused - completely staggering. Needless to say I wouldn't recommend this branch of DM Keith to anyone.