Hi Mackdaddy,

I'm looking into why you have not heard anything back yet.

I see from your notes that you spoke to a member of our service team. But i have requested a senior supervisor looks into it to see if there is anything that we can do now for you and if you do need to send the evidence on to us.

Regards,

Dan.

Thanks Dan

Much appreciated - I've PM'ed my details

I asked for you this morning but was told, 'there are a number of Dans' - which is fair enough.

Thanks Dan

Much appreciated - I've PM'ed my details

I asked for you this morning but was told, 'there are a number of Dans' - which is fair enough.

There are about 6 or 7 dans and i've been in and out of meeting's all day boo hoo

Edited 22 October, 200817 yr by DAN@ADRIAN FLUX

Not heard anything...:sleeping:

Not heard anything...:sleeping:

Thanks for letting me know as far as i was aware a callback had been completed.I'm looking into what is happening and a callback is being arranged asap.Sincere Apologies again.Dan.

Had my docs through the post today and found quite a few mistakes in the details that were attatched, and the info regarding £25 admin fees for additions to the mod list contradicts the info i was given on the phone when i questioned the fee's and was told these had been removed.

Dan, i need to be confident i can get in my car and if someone hits me i'm fully covered, but right now i'm very sceptical about the details i gave AF matching what is actually covered at your end.

Had my docs through the post today and found quite a few mistakes in the details that were attatched, and the info regarding £25 admin fees for additions to the mod list contradicts the info i was given on the phone when i questioned the fee's and was told these had been removed.

Dan, i need to be confident i can get in my car and if someone hits me i'm fully covered, but right now i'm very sceptical about the details i gave AF matching what is actually covered at your end.

Hi,I can totally understand that you want to be competely sure you are covered for what you are paying for.If you can PM me when you are free for a call i'll arrange a callback from a supervisor to go through everything with you and answer any queries.Dan.

Still not heard anything here...

Briskoda - what is it? 35,000 members or is it 38,000 members?

Hi,I can totally understand that you want to be competely sure you are covered for what you are paying for.If you can PM me when you are free for a call i'll arrange a callback from a supervisor to go through everything with you and answer any queries.Dan.

I've red ringed the mistakes and amended accordingly and posted them off yesterday.

Some one can give me a ring to confirm the details if they like?

My fav mistake was:

Have you had any accidents in the last 3 yrs, if so give details below

Then already filled on computer on my behalf was:

YES Accident on 01/08/2003

I'm not the worlds best mathmatician, but i make that 5 years and 2 months so i would expect to pay less for not having an accident in the last 3 yrs?

I look forward to a call back...

Briskoda - what is it? 35,000 members or is it 38,000 members?

Not the best publicity is it

Still not heard anything here...

Briskoda - what is it? 35,000 members or is it 38,000 members?

I apologise about this - I have personally passed this on to Jenny the Customer Service manager to be dealt with ASAP. Again, all I can do at this stage is apologise.

Dan

I've red ringed the mistakes and amended accordingly and posted them off yesterday.

Some one can give me a ring to confirm the details if they like?

My fav mistake was:

Have you had any accidents in the last 3 yrs, if so give details below

Then already filled on computer on my behalf was:

YES Accident on 01/08/2003

I'm not the worlds best mathmatician, but i make that 5 years and 2 months so i would expect to pay less for not having an accident in the last 3 yrs?

I look forward to a call back...

I have requested someone call you back tomorrow from the customer service team as regards the errors. Hope this is OK?

Cheers Dan

A larger excess but a great - and fair - deal with Adrian Flux!

Now I'm entering into my 3rd year with them.

Well played Dan.