vRS Sluggish on acceleration - The Return

[blueR36]

Thanks for the input guys.

Spoke with the Dealers this morning, the Car is still undergoing testing and is looking more positive today.

I also mentioned to them the diverter valve, which he was going to go and check with the mechanic to see if it had been changed or was the later revision, which will be handy if it has been changed or is updated should I chose the STS Stage 1 remap, that is if I ever get the Car back

As for a meeting with the Service Principle, I will be requesting one and compensation once it has been fixed which hopefully may be this week, but if not I will request a meeting next week sometime as I can't get in there until mid next week anyway. What sort of compensation could I request or be looking for based on the car is already on free servicing and has been valleted?

Get them to extend your skoda assistance for one year when it does and tell them you will post nice things on this forum about them. I would push for that ,didn`t you say they have had it on and off for 23 days?

[steviec]

Bar two days on the 16th & 17th Jan they have had the Car full time since the 12th Jan. Beginning to forget what it looks like.

Great idea on the Skoda Assistance, will also request Warranty if that isn't included as part of Assistance.

[Ecomatt]

Have they checked the PCV (crankcase vent) I was speaking to Ben Wardle (Shark Performance) yesterday and he said they are very prone to block and remain open. His car was sluggish and was very low on mpg. Might be worth a metion to Skoda to check and replace? On another note, I would definantly get the STS Stage 1 remap. It changes the car totally. Got mine yesterday and to say Im pleased with it is an understatement. My better half lives in Warrington and Id be happy to take you out for a test drive to show you.

Cheers Matt

Edited 19 February, 2010 by 53FabiaVRS

[blueR36]

Bar two days on the 16th & 17th Jan they have had the Car full time since the 12th Jan. Beginning to forget what it looks like.

Great idea on the Skoda Assistance, will also request Warranty if that isn't included as part of Assistance.

Warranty as part off assistance is £494 or near i Don`t think they would go for that . Skoda assistance is about £85 if i recall, i got 2 years for £145 but had to pay up front for both. Ask for two, then if they say one they will think they have bartered you down

[steviec]

Guys thanks again for the advice and assistance, very much appreciated.

53FabiaVRS, Matt, may well take you up on that offer in the near future, next month. Just want to get the car back and make sure it is fixed first before I start remapping. Plus after driving a Octy 1.9 TDi for the last 5 weeks I should notice a massive difference.

On speaking with the Dealer today, they have confirmed the diverter valve is fine. They have tested again today without any fault being found, with the new ECU in place and no engine warning light, since they resynched everything. So they are now very confident they have now fixed and resolved the issue, as they believe it was only showing up during cold starting. So they will check again first thing tomorrow morning and return to myself pre 09:00 Saturday.

Now I am not sure whether or not to be happy/excited or not as there have been so many false dawns over the past few weeks. With the fault reaccuring on the way back to me a few Saturdays ago, when they said they had definitely fixed it, and I had got all worked up and excited about finally getting my Car back. So we'll see in the morning.

[steviec]

Well guess what, no Car. They are still not happy with it and are now suggesting there could be an issue with the fuel system, FFS they must be running out o straws they can grasp at now. The car has only been run a Shell V Power for the last year.

They had checked and replaced the Crankcase vent BTW as I asked, recons he should have it back to me Monday but not holding my breath.

When I spoke to the Dealer this morning he was making unencouraging noises, having said for the last few days they were happy with it and asked if he could return it to me Monday as the Mechanics finished at lunchtime and the Car still needed valeting, again and refuelling. I will see what they say on Monday and if everything isn't sorted speak with the Dealer principal and request a meeting to discuss. Or should I just go direct to Skoda?

[m0bov]

As I mentioned I would have involved and insisted on a Skoda tech doing it, I know a few people with major issues with a BMW and Merc and they ended up being fixed by a "factory" engineer. I'd have already met the principle already, nearly a month surely means they are not able to fix it. They just seem to be replacing stuff, possibly then introducing more issues and digging further into a hole. Either that or get the car out of there with a list of what's been done and get it into another dealer or Indy.

[blueR36]

Well guess what, no Car. They are still not happy with it and are now suggesting there could be an issue with the fuel system, FFS they must be running out o straws they can grasp at now. The car has only been run a Shell V Power for the last year.

They had checked and replaced the Crankcase vent BTW as I asked, recons he should have it back to me Monday but not holding my breath.

When I spoke to the Dealer this morning he was making unencouraging noises, having said for the last few days they were happy with it and asked if he could return it to me Monday as the Mechanics finished at lunchtime and the Car still needed valeting, again and refuelling. I will see what they say on Monday and if everything isn't sorted speak with the Dealer principal and request a meeting to discuss. Or should I just go direct to Skoda?

have they given you a loan car all this while? Devo do both if it isn`t fixed monday . You need conpensating big. I feel for you bro

[steviec]

They have provided a 1.9TDI Octy for all but the first week, as they had no loan Cars and were trying to get Skoda to fund a hire car, to no avail.

I'll see what happens Monday and speak to the Dealer owner, even if I get the Car back. Want to know exactly what they have done and changed over the period. So will be requesting a meeting and compensation.

[MrRee]

Good grief!!

I was thinking about swapping my Impreza for a vRS - I'm really not sure now .... my Subaru hasn't put a foot wrong in 10 years and the Dealers know what an engine is!

Edited 20 February, 2010 by MrRee

[steviec]

MrRee Welcome to Briskoda & don't let my one bad experience put you off what is an excellent car, still love mine, obviously prefer it when it works.

This is my second Octy and the only problem I have had in just under 6 years. Have colleagues who have the same engine in an Audi A3 and a Golf GTI without issue, plus all the guys on here who have vRS's.

Edited 20 February, 2010 by steviec

[steviec]

Well made a decision, have contacted Skoda UK and am now awaiting them getting back to me.

Will also be contacting the Dealer principle first thing tomorrow morning, for a number of reasons, for him to investigate from his perspective and put any relevant pressure on Service Manager, Chief Technician etc and to make him aware I have also contacted Skoda direct.

[m0bov]

I would'nt hold up on Skoda doing anything more than being a go between. After all, its not really anything to do with them.

[steviec]

Really, why not? It's their Car, under their warranty and their Dealer that is letting them down.

What do they say "At Skoda we don't just make Cars, we manufacture happy drivers"

Well here is one very unhappy one, at present.

[m0bov]

I've been through this myself and with Ford. The car is yours, the warranty is a dealer backed warranty and they will simply say the issue will be raised next time they appraise their dealerships. Good luck with them though but I'd put the effort into the dealer rather than involve a thrid party.

[steviec]

Ah right with you now.

I am going to go through the Dealer and will deal with them on this issue, but thought it can't harm to involve Skoda as well. That is if they do, do anything.

[m0bov]

You could try and push them to arrange for them to send a tech to look at it, given the current dealer can't fix it.

[blueR36]

I've been through this myself and with Ford. The car is yours, the warranty is a dealer backed warranty and they will simply say the issue will be raised next time they appraise their dealerships. Good luck with them though but I'd put the effort into the dealer rather than involve a thrid party.

Ford is different they have one year manufactures and 2 years dealer but pull wool over peoples eyes. Brother in law found that out when we were in france some years ago and air con went and it cost him £500 pounds to fix it! A 3 years manufactures warranty you can get it fixed by any main dealer in the world. Dealer warranty not worth anything as it is costing them, Manufactures great because dealer is getting paid by hq.Dealer warranty just ties you in to that dealer. BIG MOMENT OF TRUTH TODAY STEVIE hope all goes well

[m0bov]

Very true except Skoda is only 2 year and dealer 3rd year. I've found out that when trying to get another dealer to rectify a fault, the warranty is'nt worth the paper its printed on. They get money for the part and its not really worth there while if its a complex fault or intermittant. If you go with supplying dealer you have SOGA on your side, a dealer is not obliged to fix your car anyone unless SOGA applies. Worth thinking about if you order a car from a dealer a long way away.

First thing I get asked is "was the car purchased from us?". Nuff said.

[blueR36]

Very true except Skoda is only 2 year and dealer 3rd year. I've found out that when trying to get another dealer to rectify a fault, the warranty is'nt worth the paper its printed on. They get money for the part and its not really worth there while if its a complex fault or intermittant. If you go with supplying dealer you have SOGA on your side, a dealer is not obliged to fix your car anyone unless SOGA applies. Worth thinking about if you order a car from a dealer a long way away.

First thing I get asked is "was the car purchased from us?". Nuff said.

Are you sure i had a new ecu fitted under warranty about £1400 when in third year, also when warranty had expired they paid half £625 towards new abs unit

[blueR36]

Just spoken to skoda gb it is three years manufactures warranty. First 2 years unlimited mileage , third one 60,000 miles so you must have an awkward service manager at your dealership

[Mr Mul]

Having read the above,, Im getting a twitchy bum hole. less i got around 1 year left on mine. Hope nowt goes wrong :S

Goodluck in getting it sorted, Hope things come out a little rosey for you

[m0bov]

From the Skoda website "After the first two years of your warranty, your vehicle will be covered by a third year Škoda authorised network warranty if:....." So, dealer backed warranty on the third year then!

[m0bov]

Just to clarify, my points about the warranty not worth it are not applying to the 3rd year warranty, but the whole warranty itself when using a dealer other than the one you got the car from. I don't have an issue (yet) with the 3rd cover as much car is only a few months old.

[steviec]

OK spoke with Dealer Principal today. Eventually that is, after my first call they took a message for him, only for me to be called back by the Service Manager I was already dealing with.

Anyway eventually got a call from the Dealer Principal this afternoon, went through the issue and full history with him. Whilst he had, had a brief from the Service Manager he wasn't fully aware of the situation or the length of time they have had my Car. (6 weeks tomorrow) He has promised to investigate and get back to me.

On the Car, they have put a specialist on the car to try and resolve the issues, apparently they have identified a relay? that might not be supplying enough voltage to some part or other that causes the problem on cold starting and have ordered another new part which they are to fit tomorrow and test.

Apparently they have isolated the problem down and can recreate it at will, but only when the engine has been left and is stone cold. It does not do it when warm or hot or once it has got up to temperature.So if it gets there without the engine warning light coming on it is fine, but another time when cold it will come on and apparently that is what is taking so long in testing the Car and resolving the issue.

So I wait to hear from them and see if this next step resolves the issue.