Had put much of this as part of another thread, but thought I would start a new thread a give an update ...

"Went to the dealer today to see my car prior to it being registered and put on the road. The issue was that it was not ordered with leather seats so no pictures. Dealer said that they would sort this by swapping the seats from another car.

Checked around the rest of the car and it didn't seem to have any of the other options.

The main problem when I checked was that it was a petrol rather than the diesel that I had ordered

I'm now stuck with waiting for the next available car "

"I was always concerned about the lack of paperwark from the dealer but was assured that it was all ok.

Went to check the car out and raised the concern that it wasn't my car. I was assured that it was, and proceded to check the other options off. It had no spare wheel, and when I switched on the ignition to check for the Maxidot, that is when I spotted the redline.

The sales guy was genuinely surprised at this, but when we checked the order it was for a petrol!

The only thing right was the colour!

Had a look on the Skoda system and managed to allocate a car available with the spec that I want with a build week of 41, meaning that I should get it by the end of October.

I seem to have little option but to wait for this car, and I have been offered a level of compensation by the dealer.

But the wait is so damm frustrating "

I have just got from the dealer and have confirmed that I am going to proceed with the car that they offered with Build Week 41. This car is the spec as the one that I originally ordered: FL CR vRS Hatch, Race Blue, Full Leather, Maxidot and Spare Wheel.

I actually ordered the original car before Skoda came out with the VAT free offer, so this time I have got the VAT offer on the car and the options, saving me £200.

The dealer has offered me a 3 year service plan as compensation, and is holding the price of my part exchange.

So in a way I will be better off, but it doesn't feel like that at the moment.

Another 7 weeks or so on top of the 10 weeks that I have already waited :(

Which dealer was it? i've had no paperwork either.

it is a bit of a shocker really

I made sure I went over the spec a couple of times with the salesman and he gave me a copy of the vehicle order form which I had to sign and a copy for the dealer which was also signed

that might be just Benfield though..other dealers may have different ways of doing things

but my order lists the entire spec and cost as well as things like discounts and the part ex as well

I wouldnt be happy without something in writing mind..maybe I'm just old fashioned

Sorry to hear your woes but not entirely surprised, when i ordered the fabia it arrived with non of the options I specified, I then had a 4 month wait because they discontinued Lemon Yellow and had to wait for Sprint yellow, even then when it arrived they failed to include the side airbags, but I accepted it in anycase. The dealer was sympathetic but it was dtd so he had very little margin, they did however take my scrapper px when the tax and mot ran out and provided a free courtesy car 'till the second car arrived, they where the ones that informed me of the ommisions. In the end I had a free car for a month and they threw in Lifeshine, form what I could gather the skoda ordering system is not what you would call user friendly :eek:

Anyways even though you have to wait sounds like the dealer as done right by you even though it may not nescacarily be their fault. Hope you enjoy the new motor

Andrew

I have just got from the dealer and have confirmed that I am going to proceed with the car that they offered with Build Week 41. This car is the spec as the one that I originally ordered: FL CR vRS Hatch, Race Blue, Full Leather, Maxidot and Spare Wheel.

..... and I think from the above you are now getting my car!

It will be worth the wait!

Edit: Just noticed diesel, mines a petrol.

Edited 11 September, 200916 yr by david583
Fuel

How can they get it so completely wrong ? I've always bought new cars and have never had a problem with any of them being the wrong spec or had any options missed. I wonder how often this happens and do they ever deliver a car with additional options fitted ?

I picked up mine today and thankfully everything seems to be as ordered (with the ommision of the 'steel' spare wheel which they have ordered and said they will deliver to me)

is the car on finance? and if so are you having to now make payments even though you've not got the car yet?

This happened to me when I bought my ST. Told all was in order only to arrive and find that it was missing two back doors!

i'm off to find my paperwork! :eek:

is the car on finance? and if so are you having to now make payments even though you've not got the car yet?

Only takes affect after delivery as you sign before you leave usually.

Interestingly enough my Octy also wasn’t quite the one I ordered, nothing like as bad as the OP’s. Mind you it was only the colour that was wrong. I ordered a charcoal grey and they ordered the Sahara beige! Apart from that they got the spec right which wasn’t too bad as I added quite a few extras.

Compare that to BMW however. My current car is just a lowly 1 series but I put 18 extras on it (forgot the indicators obviously). They not only show you a print out of the order, but they called me up and invited me to go through the list again after the car was ordered from the factory, just to check there were no errors (or alterations) and that I was absolutely happy. The whole thing from order to driving it off took less than 3 weeks. You may a bit extra for even a 1 series, but the service so fat has been exemplary.

Got a new superb on order but didn't even get to see the 1st one! Had a call this morning to say some one had broken into it whilst still on the transporter and destroyed the interior trying to nick my columbus nav! Now another few weeks to wait for another one!!

Got a new superb on order but didn't even get to see the 1st one! Had a call this morning to say some one had broken into it whilst still on the transporter and destroyed the interior trying to nick my columbus nav! Now another few weeks to wait for another one!!

Eek - gutted for you.

Hope they catch the scroats. I assume it was still in Europe when the break-in occured?

Guessing so but not certain where it was. Wouldn't mind but it's my taxi so looks like a few weeks off work!

is the car on finance? and if so are you having to now make payments even though you've not got the car yet?

Not on finance, so this is not a problem.

Thanks for your thoughts guys! I am sure it will, eventually, be worth the wait.

The dealer is in Preston (narrows it down somewhat), and it does just appear to be a genuine error. I did review the spec with the dealer, but not directly on the Skoda UK order system. I have this time!

Its not only Skoda dealers my missus ordered a vw polo a few years ago petrol 1.4, dealer phoned car is ready after waiting about 2 months went down and it was a diesel. I told her to take the diesel as it was worth more money but she refused and as if by magic the dealer found a replacement car within days.

Hearing these stories of wrong spec'd cars being ordered isn't good. Presumably it only happpens in a minority of cases but there's no excuse for it happening at all. If the ordering system the dealer/manufacturer uses can result in mistakes happening then they should ensure that the options are checked with the customer well before the car is built.

When I picked up my new car yesterday it is a 1.4 TSI petrol and it says TSI on the engine cover. However it says TDI (and petrol) on the registration document and I pointed it out to the dealer who is going to sort it out with the DVLA.

(It must be a petrol engine as I've since filled the tank with petrol and it's still running okay )

Got a new superb on order but didn't even get to see the 1st one! Had a call this morning to say some one had broken into it whilst still on the transporter and destroyed the interior trying to nick my columbus nav! Now another few weeks to wait for another one!!

Are you sure that's not a few weeks till it's repaired?

Got the chassis number of 1st car so will be checking against the new one!

Hearing these stories of wrong spec'd cars being ordered isn't good. Presumably it only happpens in a minority of cases but there's no excuse for it happening at all. If the ordering system the dealer/manufacturer uses can result in mistakes happening then they should ensure that the options are checked with the customer well before the car is built.

When I picked up my new car yesterday it is a 1.4 TSI petrol and it says TSI on the engine cover. However it says TDI (and petrol) on the registration document and I pointed it out to the dealer who is going to sort it out with the DVLA.

(It must be a petrol engine as I've since filled the tank with petrol and it's still running okay )

I think that it is the dealer who inputs the info to the DVLA, along with your name and address so the error is probably their fault.

I've no doubt that you're right Giffo.

The dealer has offered me a 3 year service plan as compensation, and is holding the price of my part exchange.

Well make sure it's on fixed servicing otherwise your compensation will turn out to be a free oil change and not much more.

Griffo, I feel sorry for you but there are 2 types of dealers I have found in the official Skoda network.

1) Ones who run a tight ship with good service towards clients, who keep an eye on what their client wants, has ordered, ie getting it sorted, if it is coming along on schedule. You are doing them a favour buying from them than anyone else.

2) Ones who are happy to take the coin, but then stumble, prevaricate and generally make you feel like you are doing them a favour from buying from them.

Here is a tale of my first Skoda car – my Oct VRS Mk I was being sold at another Skoda dealership, I contacted them and was told they could ship it to my local dealer as an “internal” transfer to save me travelling to that location. The dealings I had with this initial dealer were fantastic, then my local Skoda dealer got involved, this set in motion a set of events that now are comical but then was very irritating, the long and short of it was long delays in transferring the car from the first dealer (they had lost a sale and were unhappy to be doing this service – I got as much from the first dealer) anyway after 3 failed delivery dates, I get to the dealership to collect the car, insurance all set etc, car was there but they could not find the Vehicle documents to transfer to me. I ended up getting the car eventually (with free part and servicing after a strong letter to Skoda) but I swore never to darken their doorstep again. Thus it was recently I upgraded to the LE. I ended up finding a dealer 500 miles away who gave me a better deal and not one problem in the transfer or delivery, I found that the personnel involved in the transaction were the final arbiter of what I would call good salesmanship.

I hope you get it sorted mate, there are quite simply good dealer and ones that are populated with guys on the shop floor who don’t give a stuff, I know in my line of work I’d be punted for making some of the mistakes I have seen some dealers getting away with.

Your two categories of dealers is spot on, although I must add to the situation that many of these dealers just like to get fat on the customers who are often in their "senior years" looking for cheap economic wheels and buy basic Fabia's and Roomsters from stock and are happy to settle on a rubbish trade in and never complain about the odd rattle cause they don't hear it and rarely go above 45mph so they have no clue if their car is performing properly!!

When "enthusiastic" customers like the good folk on this forum walk in we could be branded as a "pain in the a**e" because although we spend a great deal more on a Skoda, we actually tend to order cars and we purchase our cherished motor with a greater sense of excitement.

The tables have certainly turned nowadays . My local BMW dealership was enthusiastic to the point of desperation to get me to buy one of their cars. 10 years ago they were the ones with the "take it or leave it" attitude. Sure all dealers have to turn a profit to survive and I would doubt that any of them would be enthusiastic about this dealer transfer that you write about but they must remember at all times that a heck of a lot of hard earned cash has to be handed over for what is to them just another tick on their target sheet and each tick deserves their prompt and careful attention.

Fortunatly I have a great local dealer but I have spoken to a few people from different areas who are not so lucky.

Edited 14 September, 200916 yr by G.K.
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