Glad to hear that things have been sorted out for you mate.

Glad to hear that things have been sorted out for you mate.

Thanks just come down from Edinburgh Monday so it you were anywhere near dalkeith tescos, mayfield, Pathhead, Gorebridge etc and Spotted Yorkshire plates it could have been us!!

Julie

Julie, that's great to hear. Sounds like you do have a good dealer, as most of us do. Often this sort of thing doesn't happen in the first place if the right poeple are in charge at the time of service.

As a tech many years ago, I spent many years working in the trade. This thing about no-one paying the dealerships properly for adjustments to vehicles during PDI is not really the case. It just appears so to many staff on the counter. What happens is that as part of the Franchise agreement between the dealer and manufacturer, there is an agreement and understanding (in writing between the two parties) that if the factory slips up and lets a vehicle out with something not quite right, the dealer will rectify the matter on behalf of the manufacturer even if it's an adjustment matter such as brakes. They will be paid for there service to do this. There appears to be some grey areas such as this one, but it isn't really, as no manufacturer will allow the customer or dealership to suffer, it's not in their interests! And Julie's car should not have needed this function adjusting at that cost to her at this stage of the vehicles life especially if set up correctly on PDI. At PDI if anything, ANYTHING...isn't set up correctly the garage has a duty to put it right. If they don't get paid, or only get paid a small amount for something minor, then that may seem tough but it's part of the franchise agreement, it is still the duty of the garage to put it right as the supplying dealer. They have signed an agreement that says they have to do this as a partner with the manufacturer. The manufacturer offers all sorts of support free of charge to the dealerships in both workshop terms and sales support, bonuses etc, so no-one really loses out. Lummox sounds like a really good MT, as mostly all dealership MT's are. Dealerships and MT's get a lot of stuff put on them from manufacturers and customers. So I do know where Lummox is coming from and I think most people understand the thing about wear and tear.

Julie, that's great to hear. Sounds like you do have a good dealer, as most of us do. Often this sort of thing doesn't happen in the first place if the right poeple are in charge at the time of service.

As a tech many years ago, I spent many years working in the trade. This thing about no-one paying the dealerships properly for adjustments to vehicles during PDI is not really the case. It just appears so to many staff on the counter. What happens is that as part of the Franchise agreement between the dealer and manufacturer, there is an agreement and understanding (in writing between the two parties) that if the factory slips up and lets a vehicle out with something not quite right, the dealer will rectify the matter on behalf of the manufacturer even if it's an adjustment matter such as brakes. They will be paid for there service to do this. There appears to be some grey areas such as this one, but it isn't really, as no manufacturer will allow the customer or dealership to suffer, it's not in their interests! And Julie's car should not have needed this function adjusting at that cost to her at this stage of the vehicles life especially if set up correctly on PDI. At PDI if anything, ANYTHING...isn't set up correctly the garage has a duty to put it right. If they don't get paid, or only get paid a small amount for something minor, then that may seem tough but it's part of the franchise agreement, it is still the duty of the garage to put it right as the supplying dealer. They have signed an agreement that says they have to do this as a partner with the manufacturer. The manufacturer offers all sorts of support free of charge to the dealerships in both workshop terms and sales support, bonuses etc, so no-one really loses out. Lummox sounds like a really good MT, as mostly all dealership MT's are. Dealerships and MT's get a lot of stuff put on them from manufacturers and customers. So I do know where Lummox is coming from and I think most people understand the thing about wear and tear.

Thanks estateman. The sale for me was one big disaster or it felt that way and the car has already had to go back for a few things including the boot decided not to shut of stay down after a few weeks and mechanism had to be replaced. We agreed a time with the salesman over a week in advance when we would pick up the new car as I had to go to work afterwards. When we got there the car was untouched and needed all the stuff doing to it (you will know much more than me) and about three hours later than agreed I actually got the car. The poor salesman was somewhat hastled poor man so I suspect any pre-delivery adjustments were rushed. Hence I think the number plate is somewhat less than horizontal and rattles and why the handbrake appears to have needed doing!! I am sure I have just fallen unlucky so far and am looking forward to the future with unhastle free driving.

Yes, it sounds like events have conspired to cause your problems. All should be well now. Enjoy the car...they are great and will last for practically ever if you decide to keep it. Good luck and please keep posting to let us all know how you are getting on.

PS. Julie...what engine do you have in yours?

Edited 1 September, 201015 yr by Estate Man

Yes, it sounds like events have conspired to cause your problems. All should be well now. Enjoy the car...they are great and will last for practically ever if you decide to keep it. Good luck and please keep posting to let us all know how you are getting on.

PS. Julie...what engine do you have in yours?

1400

Glad you got this sorted.

Still waiting for the cheque...barhumbug but chased it up last week. No result by next week I will be back there!!!

Turned up at garage today to chase up cheque. Bit of a mistake there it hadnt been sent even though service manager thought it had. Left DM Keith with cheque in my hand....interestingly Angus Keith one of the big bosses was on site and I really was ready to stop him in the showroom and describe to him the full extent of this customers buyer and service experience. They do pride themselves on customer service after all!!!! Narrowly averted by arrival of cheque but any more problems I am straight on to Angus Keith with every little detail, most of which havent been documented on here.

Heard today that the salesman I dealt with has left...nice lad but my god it was a nightmare, how hard was it to buy a car and I have bought new cars before.

Some of the staff there have really done there best but not a very positive overall impression at all.

Finally can put this episode ot bed, thanks to everyone for their diverse opinions and help.

Julie