Evening Guys,

I was wondering if you could share your thoughts on the below with me, I am not sure if I am being picky, or If I should expect better from Skoda.

To cut a long story short - I purchased my VrS from new, just over 2 years ago.

In that time I have racked up 65,000 miles of business journeys - however - I have also been plagued with issue after issue.

Within 20,000 miles of owning the car, the car has been in and out of the garage more times then I can count.

A turbo blew on around 21,000 miles requireing a replacement under warrenty.

DPF issues caused exhaust failure, requireing a replacement exhaust system, again under warrenty.

DPF issues continued requireing 5 more trips to the garage.

Out of the 2 years I have had it, the car has spend 2 months in the garage being worked on.

This was all bad enough, however, the DPF issues continued along with repeat garage vists. On each occasions the garage has run diagnostics with no problems found.

Then last week, driving at 40mph on the m25, the car went straight into limp mode, requiring a tow. Having got the car back to the garage, another turbo has failed.

The garage were insistant that, despite my now 67,000 miles and 26 months of ownership, as this was a repeat historical issue, it would be a warrenty job.

They completed the work, at which point, the after sales manager called me and stated Skoda wont honour the warrenty as the cars out of the time frame, and I owed just shy of £2,000!!!!

I remained calm, explained the situation, the garage spoke to skoda, and this bill was reduced to £500. ( I must note, I dont hold the garage in any way accountable ).

My argument is, I dont feel I should pay a penny, these issues have been on going and the car has not been fit for purpose.Unfortunatly, I have been incredibly dissapointed, and am now shocked that a repeat issue has cost me £500 ( particulary when my finance runs out in 2 months and the car is returned ). I can't understand why my car has been plagued my issues, and I don't believe that the initial problems were ever ironed out, hence the continuous repeat problems!

I will be writing to Skoda to express my feelings, however, would be interested to hear your thoughts.

Am I within my rights to expect a refund? Or should I be swallowing the £500? If this was the first issue I had had I would be happy to pay no question, as I accept these things happen. But its the repeat nature of 2 blown turbos and continuos DPF issues over 45,000 miles which concern me.

Thanks all,

James

I wouldn't pay it - if it is under Finance they are responsible too. Another option is to pay but 'Pay under protest' and then file a small claim and get trading standards involved.

I suspect that the DPF needed a new sensor and an ECU flashed as this seemed to be the issue on the earlier DPF PD models. If a Turbo has gone at 21k and 45k then they are under the sales of goods act not of reasonable quality or fit for purpose. If you invoke the SOGA then it must be addressed to the purchasing dealer as this is where your contract lies.

Good luck, it will be a long slog but don't give up....you will win in the end!

I thought the warranty is for 3 years anyway???

The warranty is 3 years or 60k miles

Speak to your finance, its their car and they are jointly liable. Let them sort it out.

Is it on PCP or similar?

If so you might be able to throw the car at the lease/finance company and make it their problem.

The 3yr warranty is a courtesy from the manufacturer you rights under the sale of good act 1979 extend to 6 years.

You'd have to argue the items that were at fault should last the lifetime of the car and that the reasonable lifetime of a car is more than 3yr.

http://webarchive.nationalarchives.gov.uk/+/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

Edited 25 November, 201015 yr by Aspman

i would say that you shouldt pay for it on the premice that it was going to be done under warranty. I would also tell Skoda that as such, you dont have the money to pay retrospectively as the decision that it wasnt covered under warranty was made after the repairs. Your dealer should stand by you here and back you up as they shouldnt have started the work in the knowledge that the claim wasnt going to be settled by Skoda.

the replacement turbo would have come with a warrenty anyway. Its a defective turbo so should be replaced. Either way its a replacement done by skoda that has failed yet again so I wouldn't pay and kick up a fuss. Doesn't all work carried out have a year warrenty?

Go seek legal advice from trading standards or your local CAB

Sorry to hear about your trouble

How long ago was the turbo changed.

Over here every part changed at dealer has 2 year warranty.

Even if the global warranty has expired, any part changed has the 2 year effect.

also the garage should inform you of any costs before they carry out the work. If they went ahead before skoda agreed it is their own fault, sorry if that sounds harsh.

the replacement turbo would have come with a warrenty anyway. Its a defective turbo so should be replaced. Either way its a replacement done by skoda that has failed yet again so I wouldn't pay and kick up a fuss. Doesn't all work carried out have a year warrenty?

Go seek legal advice from trading standards or your local CAB

I'm afraid that is only half correct. If a part is replaced under manufacturer warranty, that part is only warranted until the end of the original warranty period of the vehicle. That is clearly laid out in Skodas T&C's and is not an untypical practice amongst suppliers So bizarrely if a new turbo is fitted at 2 years and 11 months and 30 days, and it blows up 1 day afterwards it is not covered by the manufacturer warranty.

Your rights under SOGA and consumer legislation are a whole different ball game.

I'm afraid that is only half correct. If a part is replaced under manufacturer warranty, that part is only warranted until the end of the original warranty period of the vehicle. That is clearly laid out in Skodas T&C's and is not an untypical practice amongst suppliers So bizarrely if a new turbo is fitted at 2 years and 11 months and 30 days, and it blows up 1 day afterwards then technically it is not covered by the Skoda manufacturer warranty.

Your rights under SOGA and consumer legislation are a whole different ball game.

Sorry - accidental double post

Edited 25 November, 201015 yr by Minimoke

just to add my woes to the thread,

New in 2007 '57 plate Octavia VRS PD, done 95k at 12/11/11.

Company car fully serviced as required, just some of the never ending list of problems, am on 1st name terms with local dealer, even they "hate the car"

1. Rear wiper mechanism replaced twice.

2. Screenwash pipe to rear wiper split behind glovebox and flooded interior

3. DPF light on almost monthly, despite 70 spirited motorway miles per day, and numerous long business trips.

4. Bonnet release handle broken

5. Multi CD packed up

6. Rear bumper - paintwork blistered

7. DPF replaced, yes the total filter - 3 weeks off road

8. Interior windows mist up.

9. Air filter cartridge keeps dropping out to passenger footwell

10.Rear windows rattle like mad - tend to leave them open just a bit which seems to stop the rattles.

11.Rusting to rear hatch panel joints, as well as numerous fixing screws - just how much do stainless screws cost ???

Love the performance and handling, hate almost everything else, car is not built to standard I expected.

Good riddance next week, hello new None Skoda

Good luck and have deep pockets, once bitten never again.

Edited 13 November, 201114 yr by SteveVRS

just to add my woes to the thread,

New in 2007 '57 plate Octavia VRS PD, done 95k at 12/11/11.

Company car fully serviced as required, just some of the never ending list of problems, am on 1st name terms with local dealer, even they "hate the car"

1. Rear wiper mechanism replaced twice.

2. Screenwash pipe to rear wiper split behind glovebox and flooded interior

3. DPF light on almost monthly, despite 70 spirited motorway miles per day, and numerous long business trips.

4. Bonnet release handle broken

5. Multi CD packed up

6. Rear bumper - paintwork blistered

7. DPF replaced, yes the total filter - 3 weeks off road

8. Interior windows mist up.

9. Air filter cartridge keeps dropping out to passenger footwell

10.Rear windows rattle like mad - tend to leave them open just a bit which seems to stop the rattles.

11.Rusting to rear hatch panel joints, as well as numerous fixing screws - just how much do stainless screws cost ???

Love the performance and handling, hate almost everything else, car is not built to standard I expected.

Good riddance next week, hello new None Skoda

Good luck and have deep pockets, once bitten never again.

I'm still in the process of getting this ABS module sorted,think i would of flipped if had your car problems.Still don't think i will be looking at a new vrs now anyway,If Skoda don't get this sorted.What car you getting btw

Edited 13 November, 201114 yr by Dolla

the replacement turbo would have come with a warrenty anyway. Its a defective turbo so should be replaced. Either way its a replacement done by skoda that has failed yet again so I wouldn't pay and kick up a fuss. Doesn't all work carried out have a year warrenty?

Go seek legal advice from trading standards or your local CAB

Sorry to correct you, but any part changed under warranty is only covered until the end of the warranty.

Years 1 and 2 come from skoda (unlimited mileage) and year 3 is from skoda UK (60k miles limit IIRC) , so if the car is not a UK car, it doesn't have year 3.

when my audi was under VWFS they had a special warranty agreement with the dealer and they replaced a turbo at 80k - 20k out of warranty

I cant imagine VWFS/skoda wont fix it for free