My Philips TV first went faulty on the 19th Jan but was intermittent so this was when I first contacted Philips who then arranged for an under warranty repair although the TV is 20 months old as I kicked off about the sale of goods act, anyway the part came on Thursday (yesterday 10th feb) and just as I thought I could get my TV back the engineer phoned to say it has not solved the problem and that the TV is still failing to power up, so they said they will have to order a power supply board but this is on back order and could take 2 weeks to come I felt fed up so phoned Philips again who then got in touch with the engineer...

Philips then called me back to say that they have spoke to the engineer and told them NOT to order any other parts and that they will do an escalation as they have spend a few hindered pounds on the part and labour up to now.

The engineer is to send a report to Philips who will then decide what to do - I have been told it will be one of the following...

1: A partial refund minus depreciation from the time I have had it (I was told its rare for this to happen)

2: A like for like replacement TV with the same if not better specification (More Common)

3: A discount on the price of a better model

It turns out that it was the main motherboard signal board that they thought was the fault but then when they fitted the new one the power supply must of fried the new part so hence why it needs a power supply board. I was told that it is difficult to test power supplies for dangerous voltages when the TV will now power up whatsoever ever.

Anyone here gone through this process as I don't know how long all this will take, and hope it does not take longer than if they had ordered this other part. What is escalation (may sound stupid) but I have never gone through this with TV`s before. All i want is my decent TV back as I am fed up now with the 15" portable one that doesent have a remote and the brightness and colour stuck nearly on full :no:

Edited 11 February, 201115 yr by justinbarrow

I would go for a like for like replacement then as that's the only way you aren't forking out any money!

An escalation is usually one of two things, it either means going higher up the Philips food chain for a decision on what to do or the call is 'escalated' for a faster fix. Ie if you aren't prepared to wait 2 weeks then they will try and work something out.

I would go for a like for like replacement then as that's the only way you aren't forking out any money!

Whatever happens will be up to Philips, Even if they can fast track the part to get it going I would be happy its just the length of time as they apparently keep their parts in the Netherlands.

Whatever happens will be up to Philips, Even if they can fast track the part to get it going I would be happy its just the length of time as they apparently keep their parts in the Netherlands.

Yes i know it would be a Philips. But a new TV is better than a dodgy out of warranty one! If you get a new one, lets hope they rectified the issues of the older model!