Anyone in IT have an idea how I can get the serial number of an MSA60 SAS storage array.

So far I have looked all over the box from the outside and cannot see it on a sticker. I have installed HP ACU on the server its connected to, fired it up and it does not see the array even though it can see the internal storage drives.

The box is directly attached to the server via some strange connections I am not familiar with to an internal expansion card.

Anyone in IT have an idea how I can get the serial number of an MSA60 SAS storage array.

So far I have looked all over the box from the outside and cannot see it on a sticker. I have installed HP ACU on the server its connected to, fired it up and it does not see the array even though it can see the internal storage drives.

The box is directly attached to the server via some strange connections I am not familiar with to an internal expansion card.

Serial number should be on the back... Near the power supply sockets?

If the CLI of HP ACU can't see the array and serial... You're gonna have a bit of a job!

Is there anything in the HP Diagnostics? which can be run from CD?

Does it have a web interface?

We run MSA2000's and I'm pretty sure all that information can be obtained via the web interface.

Doh sorry just noticed its SCSI not iSCSI, so no network?

its not iSCSI so not networked sadly, its directly connected to a DL380 via an interface card.

This website has a picture of the back.

http://www.frontierc...54/Default.aspx

and this picture shows a bigger closeup, its the box of tricks on the bottom.

dl320s-g1_msa60_back.jpg

Maybe the ACU cannot see it as it does not look like a SCSI connection either. I believe it was configured using the BIOS. I may need to get sometime tomorrow to reboot it and get access via the cards bios and see what it says.

You should keep all the information handy in some sort of hardware inventory :p

I've had it drummed into me!

Take a look for a sticker on the top, or for a sticker somewhere in one of the expansion bays.

It looks like they should come out.

Otherwise, connect one of the SAS ports up to a PC initiator and query SES.

If you're on a linux box you should be able to use sg3_utils (sg_vpd should have the vendor infor such as serial in it).

I think that one is a dot hill enclosure, so a google on that might give you some further assistance in finding possible locations.

If you can't find anything, any good manufacturer should be able to find it in their system, by any of the serial numbers of an original part (such as a PSU)

Edited 23 November, 201114 yr by cheezemonkhai

After digging around, I did eventually find a serial number, but I wonder who thought it would be a good idea to place the sticker on the side of a rackmount unit rather than the back.

I'd think dot.hill or HP

Well, HP were true to form with their excellent service. One failed HDD replaced and swapped out less than 4 hours after logging the call using the online call logging facility. I can now have a few days off knowing that I have some redundancy back in the raid 5 array.

You use R5 still?

You use R5 still?

On the MSA60, yes its been setup as R5. The setup was done before I got involved in supporting the site, so I have adopted this config and it would be too much work to rebuild it.