Over the last two days I've had two instances on Tuesday and today where callers have left voice messages and where the phone hasn't rung beforehand.

I haven't experienced this before !

Whilst I have been at home, off sick, the last week and going- in and out of sleep (Or is that consciousness ?), usually I don't miss the phone ringing.

I've tested the system by ringing my landline from my mobile. All seems OK. The landline handset rings and after 15 seconds unanswered diverts to the message service. Messages are being left OK.

I wonder what's occuring.

Is there some way that callers can manipulate the BT system so that they can call a number without it ringing and then go on to leave a voice message ?

(Both calls have been from the same retail organisation dealing with a claim I have made against it, so, being nowadays, the maximum amount of craftiness can be assumed).

Nick

Edited 1 December, 201114 yr by Clunkclick

Are the messages on 1571?

My parents had terrible problems with this service. Did all sorts of weird stuff to their line until it was removed.

Are the messages on 1571?

My parents had terrible problems with this service. Did all sorts of weird stuff to their line until it was removed.

When you pick the handset up to make a call you get the alternating tone indicating that a message has been left.And when you do a 1571, low and behold 2 x messages are there. but I didn't hear it ring.

But I hadn't used the phone to make an ougoing call for some time and all my communication thus far with the retailer had been by E-mail. So I wasn't expecting a phone call from them and hadn't been checking the handset to see if the dialling tone had changed. Crafty buggers !

The 1571 service works fine when taking calls from my mobile.

I was just wondering whether these Customer service types had superior DECT phones whereby they could temporarily turn-off the ringer at the receiving end. Mind you there's a fair chance that I missed the first daytime call on Tuesday because I was well-out it on Tuesday with this illness. However, I doubt I would have not heard the call this morning.

Nick

Edited 1 December, 201114 yr by Clunkclick

Over the last two days I've had two instances on Tuesday and today where callers have left voice messages and where the phone hasn't rung beforehand.

I haven't experienced this before !

Whilst I have been at home, off sick, the last week and going- in and out of sleep (Or is that consciousness ?), usually I don't miss the phone ringing.

I've tested the system by ringing my landline from my mobile. All seems OK. The landline handset rings and after 15 seconds unanswered diverts to the message service. Messages are being left OK.

I wonder what's occuring.

Is there some way that callers can manipulate the BT system so that they can call a number without it ringing and then go on to leave a voice message ?

(Both calls have been from the same retail organisation dealing with a claim I have made against it, so, being nowadays, the maximum amount of craftiness can be assumed).

Nick

Following on from working with BT - Ring BT directly and ask them to confirm if there are any faults on your line/at the exchange.

I would suggest you log a fault and get an engineer out if the problem continues. Additionally, on a side note - Try using a different phone/phone port and see if that helps.

Following on from working with BT - Ring BT directly and ask them to confirm if there are any faults on your line/at the exchange.

I would suggest you log a fault and get an engineer out if the problem continues. Additionally, on a side note - Try using a different phone/phone port and see if that helps.

As said, calling the land line number using my mobile causes the ringer to sound in all connected phones - I have a BT Studio DECT digital phone connected directly to the master socket with a wireless extension handset running off of that and a further old push-button pulse dialler running off of a wired extension.

Also, test ring-back using 17070 also works fine.

If there is any fault, its intermittment and I suspect not in the socket but back at the exchange.

Is there anything that can cause the ringer capacitor in the socket to discharge prematurely ?

Nick

Yes it is possible to leave a message in somebody's message box directly without making the phone ring.. You just dial 1571 followed by the number you want to dial to.

it's also possible that you have your bt answer settings set to automatically divert regional or national numbers straight to voicemail without ringing so that's worth checking too.

its also possible that you have anonymous caller rejection on your line to block callers who withhold their number, I guess as is typical with most large organisations they block the number being sent when calling and as a result the call will be sent straight to your 1571 box. You can test this yourself, from your mobile by withholding your number and phoning your home phone, so from your mobile dial 141 then your phone number.

its also possible that you have anonymous caller rejection on your line to block callers who withhold their number, I guess as is typical with most large organisations they block the number being sent when calling and as a result the call will be sent straight to your 1571 box. You can test this yourself, from your mobile by withholding your number and phoning your home phone, so from your mobile dial 141 then your phone number.

Nah. In this case the two callers who left messages,although unexpected,both showed a number when I called 1471.

I don't recall setting up annonymous caller rejection on my account and if I did, it ain't working, 'cause I have at least two previous nuisance calls (See my other recent post) come through showing either nothing or "International" in the LCD window of the DECT handset

Just got another nuisance call from 002 078 909 053, which I didn't bother to answer. A audio message saved in the 1571 message store. When I listened to the message, all I got was half a minutes worth of the background sound of a foreign call centre and some T*sser laughing.These calls are coming through as regular as clockwork at or about midday.

Funnily enough, about twenty minutes before the call I noticed that the Home Hub lost its broadband signal and then re-established itself (Signal Light went from steady blue to flashing orange and then back again).

Web sources seem to indicate that this number is related to NOP. They've got a UK presence annd I will have a f*cking good "Have-at-them" if their facilities are being used for the purpose of telephonic harrassment - seem to recall that they've got an office in Station Road, Harrow.

I think there's one generalised answer for all these telephone marketeers namely " Thanks to QE Dave and his mates in the City's slavish adherence to the american model of market capitalism, my economic welfare has been reduced to something less than that of a third World economic migrant. Consequently, I haven't got any f*ucking money, am unlikely to have any f*cking money, furthermore, any f*cking money I have got I won't be spending on the super-short-lifed poor quality consumer products or rubbish services which global capitalism currently plys us plebes with so that the resultant profits can be funnelled to the likes of f*cking Fred Goodwin. Therefore I have no consumer preferences whatsoever, F*ck off and leave me alone" -Apologies to the scriptwriters of Withnail.

So sayeth the founding memeber of the Campaign to stop the tail wagging the dog.

Nick

Edited 4 December, 201114 yr by Clunkclick

Yes it is possible to leave a message in somebody's message box directly without making the phone ring.. You just dial 1571 followed by the number you want to dial to.

it's also possible that you have your bt answer settings set to automatically divert regional or national numbers straight to voicemail without ringing so that's worth checking too.

1571 prefix from my mobile didn't even connect.

Isnt 1571 prefix something to do with setting-up a facility for reception of SMS/text messages on your landline ?

Nick

yes sorry, it wont work from a mobile iirc... i'll ask my friend who is a bt engineer, he'll know the answer for sure

002 078 909 053, Again @15:21

Nick

Yes it is possible to leave a message in somebody's message box directly without making the phone ring.. You just dial 1571 followed by the number you want to dial to.

I just tried that from one of BT lines to another one in my house and it does not seem to work :-(

1571 01305 xxxxxx

BT recorded message "sorry but..."

I have had the posted problem on my home line a few times, and other than the fact I pay a 3rd party for it, the line and all the equipment is bog standard BT. I have an answering machine, but several times I have come home to find a message on BT voicemail instead, so the call never reached my house, or my answering machine. PS> Some of these calls were from an old Indian lady whose technical knowledge doesnt even extend to changing a pc mouse, so I know there was no trickery involved. This doesnt happen often, but it has happened over several years AND a line/BT Master socket replacement.

I have had the posted problem on my home line a few times, and other than the fact I pay a 3rd party for it, the line and all the equipment is bog standard BT. I have an answering machine, but several times I have come home to find a message on BT voicemail instead, so the call never reached my house, or my answering machine.

If someone else was on the phone line at the time (say leaving a message, or listening to your 'sorry I am not home' message) at the time of a second call, then that second call would be routed to BTs 1571 service as your line would be flagged as busy.

Problems with BT faults and no satisfactory answer - ask for a Level 1 supervisor to be involved . You'll definately get answers ,as it's a complaint proceedure . Once a Level 1 is involved ,it's logged an after a set time level 2 gets involved ( something Level 1 don't want-neither do the staff involved as questions are asked ).It seldom gets to Level 2 as fingers get pulled out very quickly .

When I had a fault on the business line I have at home, I had an engineer out and up the pole (and problem fixed) within 30 mins of reporting the fault. I dunno how quickly they would have responded had it been my other number!

@ mbanes.

If anyone had called, I should have had a "Missed Call" alert, or a message on my machine, I didnt get either of these; on one or two occaisions I was in the house at the time and KNOW the phone didnt ring, because I had the cordless phone with me.

I just tried that from one of BT lines to another one in my house and it does not seem to work :-(

1571 01305 xxxxxx

BT recorded message "sorry but..."

Apologies, that only works for bt mobile business customers, I've got a bt business phone through my work and it does work on that.. Sorry for the erroneous info.

I think I've got a handle on this.

John Lewis just called me again this morning and, I was in the premises, the phone didn't ring and the message appears to have gone straight to the 1571 BT message box.

Yet the nuisance phone calls fom sub-continentalstan, of which I had one earlier this morning, always ring the handset.

This suggests that the caller is being selective here.

Just wondering whether JL's outgoing calls' from particular parts of JL are setup to always dump a 1571 message (unless overridenn by the JL caller) when this facility is detected on a custoners's phone in preference to actually speaking to the customer- time saving measure ?

Postscript

Just been on the blower to BT engineers. Spoke to a very nice bloke who told me (In a rythmic sub contintental accent like something out of "It ain't half hot mum"), that BT would investigate and remedy any fault found at no charge to myself and within three working days. Wow !! (Aside - Phhhhhhhhhhhhuck !)-. No extra charge, he says ! Hello ! The market is depressed on the buyer's side at the moment and customers certainly don't expect extra charges in respect of a termed contractual service which your organisation unilaterally imposed on me 18 months ago. I expect you to honour your contractual service committments which your organisation entered into at the time with no extra cost to my self. Call it nouvelle and contentious.Or am I very old fashioned !

Don't start the count down. Lets see what happens.

Nick

Nick

Edited 6 December, 201114 yr by Clunkclick

Nick, you're reading to much into things. Simply seems like you have a fault on the line.

If there's a fault on the line and the two wires in the pair are shorting for periods of time your line will be busy and any calls will go to your BT answer service.

That could be it.

As above, sometimes the partial short circuit only shows itself when ringing current comes down your line due to the higher ac voltage causing your phone to trip and sending a caller direct to an answer machine. Possible causes are wet sockets, damp wiring in or outside the house and in the cables that go back to the exchange.

Hope you have only one answering system in use. Don't try and use your answering mode on your Dect phone if you are using 1571, just buggers everything up.

Yes it is possible to leave a message in somebody's message box directly without making the phone ring.. You just dial 1571 followed by the number you want to dial to.

it's also possible that you have your bt answer settings set to automatically divert regional or national numbers straight to voicemail without ringing so that's worth checking too.

Nah, don't work on bog standard lines, only on Business systems.