need a little advice please people

last year, novemeber 12th iirc, i ordered a set of lowering springs, adjustable dampers etc from another polo based fourum, from a fourum sponsor, anyways week later all turned up, happy days right? wrong, 9N based dampers, 6N based springs ?!

oviously they dont fit as there completly diffrent suspention set ups, anywyas after many emails to the sponsor/seller, he agreed Fk in germany have labbled them up wrong,

heres the catch, he wants ME to return them to germany, with the promsie of a postage refund,

where do i stand, hes not being helpfull now, i fully understand its not his fault, but if hes distribuating these parts and taking the money, surely hes responsible to return them to the manufaturer?

advice people?

thanks danny

You have a contract with the retailer in the UK and only have to send them to them.

How did you pay? If credit card, then get onto them and send the items back to the UK retailer.

If less than 14 days ago, then you have the distance selling act.

Finally if it was a group buy or similar, won't others have the same issue?

Do not send them back by using your own money, make the company you bought them from arrange a courier to come and collect them. You bought them in good faith and paid your money no problem. It is there problem to send them back to Germany, not yours. They are looking for the easy way out. If they don't play ball, just name and shame on the site they are a sponser, they won't want to look bad and loose sales from future customers.

Thanks, I've send a well, "snotty" message, if I don't get a decent reply, name and shame will be used! Sadly its via PayPal, but because there nit damaged, its down to me and the seller,

Rubbish.

Goods are not fit for purpose as they don't do what they were sold for.

You were sold suspension for one polo and it doesn't fit.

That's basically the long and short.

Edited 11 February, 201313 yr by cheezemonkhai

If they're a registered company (check companies house - http://www.companieshouse.gov.uk/) speak with your local, or their local, Trading Standards office. They've always been very helpful to me in the past and just a call from the can get things moving.