Oil consumption test cost!

[petefowler]

Ok , but there is a tpl available , get in contact with customer care and see what they say

Sent from my iPhone using Tapatalk

[Ootohere]

A 2013 vRS if built late 2012 early 2013 is a CTHE engine and should not require a ECU Update or Breather Mod, 

it has the Breathers that followed on from after the CAVE engine cars.

 

At least 2 members here with CTHE cars have required replacement engines.

 

george

[JVickery92]

So Sparshatts have just rang me and insisted that I pay the full amount owed.

 

Apparently the only way that I wouldn't have to pay for it is if I talk to Skoda direct and get them to front the cost.

 

I will contact customer services later on today and see what they say.

 

Has anyone not had to go through customer services and not had to pay even if their car has passed?

I cant see how the test is accurate at all give the type of driving depends on how much oil you use.

 

What happens if I don't pay?

 

Cheers

[vrskeith]

Email to Skoda UK with your detailed plight and Dealership details . This starts off your Vehicle history claim , also you will get an e-mailed reply with on going dialogue documented.

 

I got two tests done for free, also cost of oil refunded.

 

Keep invoices for purchased of oil and then starts to create a history off miles / amount of replenishment/ dated.

 

Continue too badger your dealer and tell them you have contacted Skoda UK. (Quote ref No.)

Oh! I also got a 12 months extension on the warranty.

 

The issue with the dealer, is that Skoda UK are reluctant to refund the dealer for the work carried out!

I repeat!! Early contact with Skoda UK was a must, as well as contact with dealer.

[Ootohere]

Bump.  

For anyone going to a Skoda Dealership with Oil Consumption concerns.

 

Contact Skoda UK Customer Services first to let them know your concerns, raise a Case,

& get Authority to have a Dealership carry out a Oil Consumption Test.

 

Not something informally done by a Dealership or as some say,

done as a Goodwill Gesture.

 

A correctly done Test, Logged on the Skoda Database & a correct Record of the amount of oil being used.

 

george

[vxh26]

In response to the OP - Yes, it is 100% reasonable that you should be expected to pay if you request an oil test and no fault is found (NFF). Ask any plumber, central heating specialist, white goods repairer, telecomms engineer, etc., etc.

 

The fact that you claim that two litres were used in 600 miles and the garage suggests that 0.373 litres were used in the same distance is a different (and very odd) issue.

[Sittingbull]

Bump.  

For anyone going to a Skoda Dealership with Oil Consumption concerns.

 

Contact Skoda UK Customer Services first to let them know your concerns, raise a Case,

& get Authority to have a Dealership carry out a Oil Consumption Test.

 

Not something informally done by a Dealership or as some say,

done as a Goodwill Gesture.

 

A correctly done Test, Logged on the Skoda Database & a correct Record of the amount of oil being used.

 

george

 

Yes, as you say I believe it to be imperative that Skoda UK are involved right at the outset. I decided last night that I would call Skoda first today before attending my informal visit to the local Skoda dealer, precisely to make sure that they are updated and able to make a decision to authorise a consumption test if thought necessary. And I have a feeling it will be.

 

I'm also going to ask about case number since I haven't been made aware of mine despite two phone calls to Skoda UK already. All this and have only had the wee car since 2nd June. 

[Ootohere]

vxh26,

just to let you know that several of the Members that were asked to pay for Tests that showed the Oil Consumption was within Tolerances, then discovered the tests were not correctly carried out, 

A couple were refunded where they had paid, and all the cars tested got Replacement Engines eventually.

 

This is not some random issue with Fridge Freezers or Washing Machines.  

Volkswagen Built an engine with Design & Manufacturing Faults that after 3 years of Production they had to Revise,

by changing the Parts used & the Engine Management.

 

the VWG know the Issues that Owners of the vehicles have faced, not all owners but quite a few.

 

george

[Sittingbull]

vxh26,

just to let you know that several of the Members that were asked to pay for Tests that showed the Oil Consumption was within Tolerances, then discovered the tests were not correctly carried out, 

A couple were refunded where they had paid, and all the cars tested got Replacement Engines eventually.

 

This is not some random issue with Fridge Freezers or Washing Machines.  

Volkswagen Built an engine with Design & Manufacturing Faults that after 3 years of Production they had to Revise,

by changing the Parts used & the Engine Management.

 

the VWG know the Issues that Owners of the vehicles have faced, not all owners but quite a few.

 

george

 

And the course of action chosen by VAG to handle these problems smacks desperately of trying to avoid at all costs the negative publicity encountered by GM and Toyota in recent years. 

 

VAG should not escape the downside of their business i.e. bad publicity when they are the root cause of the problems. Something must have happened at VAG, as in a business decision to concentrate more on cost effectiveness ahead of certain aspects of build quality, in terms of quality of parts used and actual manufacture, for this to happen and its therefore only right that their poor choices are exposed and highlighted.

 

I can say that with a bit of confidence as my son has a MK6 Golf that had problems rolling out of the factory so to speak, as did our previous car, a Seat Ibiza.

[vxh26]

vxh26,

just to let you know that several of the Members that were asked to pay for Tests that showed the Oil Consumption was within Tolerances, then discovered the tests were not correctly carried out, 

A couple were refunded where they had paid, and all the cars tested got Replacement Engines eventually.

 

<snip>

You mean that where work was incorrectly carried out, the customer ended up getting a refund?

 

Well I never - remarkable!

 

But not really the point is it? If you ask for work to be carried out and it transpires that it was not necessary and/or covered by warranty, why shouldn't you carry the can?

[Ootohere]

Obviously. But had anyone had one then a second test and not required a new engine or a rebuild? Go ask skoda UK! 1,800 fabia vrs 1.4 tsi cave sold in the UK June 2010 to Sept 2012.. Ask them how many required oil consumption tests. Breather pipe / valve mods. Ecu update. Then did not still require a replacement engine.

[Ootohere]

Bump for a member being asked to pay.