Just had my first service on a 1 year old Skoda Superb Elegance. Nearest Skoda dealer is 23 miles away in an industrial estate. They told me to take my insurance and licence to have a curtesy car but although my insurance is fully comp they said they couldn't give me a curtesy car after all as when driving cars not belonging to me my insurance reverted to 3rd party only. So I was stuck in the back of nowhere!

 

Now they want the car for another full day to fix the columbus under warranty but I don't want to be sitting in the showroom all day.

 

Is this insurance situation usual for Skoda? I've just bought the Skoda after many years with Vauxhall. Always drove Vauxhall curtesy cars under the dealer's insurance, not mine. Not impressed with Skoda customer service.

 

No, very normal.

 

You're expected to have insurance for the car you drive.

Once upon a time garages used to let you drive on their policy, maybe some still do.

Now you normally have to buy a days cover or transfer your own.

 

When I last had a dealer service they charged £10 for a days cover, my ins transferred for free for the day.

Last time I needed a courtesy  (for a damaged bumper) I had to transfer my insurance for a few days and it cost me £25 as  an admin charge.

 

It's one of those thing you don't really think about when buying insurance.

Edited 12 March, 201412 yr by Aspman

I have always had courtesy cars from my dealer. Just give them a copy of my license.

When my car was in for warranty I only needed to take my licence and £12 for a car for the day. No insurance was needed. Maybe I was on their policy?

Just checked with my insurer and I can get it for £12 a day but they will only post out the cover note / not email, and only that at second class post. so its going to be a while until I get it. Looks like a bit of juggling to make sure I get the insurance before they need the car.

No, I didn't think about it as for the last 8 years or so Vauxhall have always lent a curtesy car with no insurance needed from me.

You don't pay anything if you're insurance is with Skoda.

Fin

Always had courtesy car in the 3 Skoda dealers I've used if booked in advance, one did make a small charge for their insurance.

Some have charged for petrol used.

Very normal.

 

Direct line would add a courtesy car on to the policy for no extra charge.

 

When we got courtesy cars previously I would ring the garage in the morning/night before to find out the reg of the car they had for me. Then ring direct line and get the car added and have them fax the cover note to the garage in time for picking the car up.

 

Was a bit faffy but the only way round it short of paying the £10 or whatever a day excess to the dealer for insurance.

 

Phil

I've used two Skoda dealers - the first charged a small admin fee (£6 or so) and you had to leave it with the same amount of fuel in as when you picked it up. Now the one I use don't even charge the admin fee, just the same deal with fuel, though there is a £500 excess on any claims. In both cases it was all covered by their own insurance.

Use something like dayinsure

http://www.dayinsure.com/

You can even do it in the dealership and be fully covered before your leave.

All the dealers are franchises and have their own courtesy car arrangements. Skoda only say they need to have them, not how they are insured etc.

You'll find some dealers will add you to their policy, whilst others will say you need your own.

Their service gets worse!. Just rang the dealer to discuss options and was told I can simply pay them £15 and they will insure me for a curtesy car. Why they couldn't tell me that last time instead of making me sit there I have no idea!

Its 'courtesy' not 'curtesy'

Glad its sorted now

Their service gets worse!. Just rang the dealer to discuss options and was told I can simply pay them £15 and they will insure me for a curtesy car. Why they couldn't tell me that last time instead of making me sit there I have no idea!

 

They probably didn't have a car to hand. Easy to get a service booking, not so easy to get a car usually.

I've normally had to phone well in advance to get the number plate of the car to be used for the insurer.

 

If your insurer is like mine you'll probably be cheaper to pay the £15. If you're lucky it might be free.

I pay £10 for insurance with skoda when using their cars.

When it is a Skoda Warranty issue, and Skoda are paying for the work to be done because of Faulty Manufacturing, workmanship or Material,

i ask the Dealer if they are providing a Courtesy car, & if they have not one available, 

ask them to Call Skoda UK to arrange a Hire Car.

 

Somehow they manage to find a Demonstrator, or a Skoda UK owned car that one of their staff are driving about in.

Warranty work for Skoda UK faulty products should not leave the Customer out of pocket or inconvenienced.

Let the Sales Manager or Workshop Manager or Salesperson drive something else after they get their

personal possessions out of the Demonstrator/Perk they are running up to 3,000 miles. 

Yup warranty work they'll hire you something from enterprise which should be waiting at the dealer for you.

For servicing it can be hit and miss. Some will charge, some won't, some you need to transfer Insurance some you just need your licence.

@Briskodian, I had already arranged a loan car, they just wouldn't let me have it when I got there!

@gonephising, I'll try that as it will be a whole day _ £15 payment for a warranty issue

@Big Jase,  Dyslexia rules KO !

No, very normal.

You're expected to have insurance for the car you drive.

Once upon a time garages used to let you drive on their policy, maybe some still do.

Now you normally have to buy a days cover or transfer your own.

When I last had a dealer service they charged £10 for a days cover, my ins transferred for free for the day.

Last time I needed a courtesy (for a damaged bumper) I had to transfer my insurance for a few days and it cost me £25 as an admin charge.

It's one of those thing you don't really think about when buying insurance.

Not normal in my experience. Sounds like cost cutting. I'm used to getting cars on dealership insurance but with a high £500 excess.

Another way in which Skoda's budget reality betrays their premium ambitions!

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Did you buy the car from them? If so I would be mighty peeved to be treated like this. One thing I have been impressed with since owning a Volvo is that Lloyds in Carlisle will pick up my car from my office 30miles away, leave me a car and bring mine back. I didn't even buy the car from them and they have been good. Services aren't too extortionate and you get a years breakdown cover included.

My dealer is quite happy to supply a courtesy car if prebooked.

They just make a small mileage charge for fuel.

We had a new Fabia VRS a couple of months ago when our Yeti was having a heated seat element replaced.

We got good value out of the mileage charge...

My car has just been into grey gables. They gave me a fabia. No questions, drove it round the front, and I got in and drove off. Didn't even ask to see my license. The bloke said there's half a tank, make sure it comes back with the same.

Spot on service.

It all depends on the dealer.

Most of the ones I have had over the years have made a small charge of £10-15 for an insurance waiver.

This means that you don't pay the excess if a claim arises.

They don't all do it though.

I have bought all 5 of my Skodas from the same dealer so any warranty or servicing, or test drives have been hassle free.

 

They have a couple of copies of my driving licence from early visits so they have this, as long as i give them a weeks notice - as a matter of courtesy they make sure there is a car available for me to get home - No insurance charge .  

They do have a habit of giving me a car with virtually no fuel in it, so i go next door to the petrol station & put £7 or £10 of fuel in depending on how empty it is.

 

I even get the opportunity to use their demonstrators as a loan for the day if i dont want the one offered.

3 different dealers used for serving:

 

No1 said a categorical no, but we'll take you into town.

No2 said yes, but even though I have a specific clause on my insurance documents they want £10 to cover "administration" (??) and I had to replace the fuel I used.

No3 said "I presume you want a courtesy car Mr Davis?". No charge after checking my insurance and licence.

 

Guess who gets my business, even though they are 80 miles away?

Guess who gets my business, even though they are 80 miles away?

The cheapest one?