This should really be in the Citigo section, but I put it in here as it's a general topic that just happens to be on our Citigo.

 

There's a creaking coming from the right rear. To cut a long story short, the new Skoda place in Scarborough (Des Winks) diagnosed a faulty shock absorber. I was told that this would be replaced under warranty. Seeing as the car has done 42k miles, this isn't an insignificant amount of mileage, and therefore I would have thought a replacement of both rear shocks would be best practice.

 

Now, I have to say that I've only spoken with the charming lady in reception so far about this, but she seems to think that they will only replace the faulty item. I have said that it's best practice to replace both, even if there's only a fault in one. It may be that when I talk to someone with mechanical knowledge they agree with me, but for the time being I'm a bit unimpressed at the thought of only replacing one.

 

Am I being paranoid?

No you are not paranoid.

 

If you want 2 new Dampers, and the Dealership are not going to submit a Warranty Claim to Skoda UK for a pair,

]then you contact Skoda UK Customer Care, raise a case, say you are not accepting one Shock Absorber being replaced and get them to talk to the 

Special Technical Team to get Agreement for a matching pair to be fitted.

 

geoefe

Well, as suspected, Des Winks Scarborough refuse to replace the shocks as a pair.

 

Another complaint to Skoda UK is on its way.

I think - having bought FIVE Skodas in the past 7 years, this might be my last. Totally ****ed off with Skoda and its attitude to its customers.

If it were you picking up the tab, would they fit just one?

If it were you picking up the tab, would they fit just one?

of course not. They would tell me - rightly - that it was dangerous and sell me two.

If the car was under, say, 10000 miles then I could accept that the wear on the remaining shocker was not that great. But in my mind, 42000 is too many miles to replace one and not the other.

2 shocks, always replace in pairs. Also, I find factory shocks satisfactory for ~15k miles, after that they loosen up noticeably, and the car starts rolling into/out of  roundabouts. 3 different Skodas bought new, 3 times same experience. Best replacements so far were Bilstein Sport B6 monotubes for the Mk1 Superb, will use them again on my Roomster early next year. On the Superb, the Bilstein ones lasted 8 years/120k miles so far, without noticeable change in damping.

When i worked for honda we would only replace the one faulty shock or spring,honda would not pay for the labour or component if it hadnt failed,it is good practice to replace in pairs but if im honest i doubt the car will feel any different with the one new rear shock absorber & the other original. 

No but the Original might well fail not long after, often they do, and by then the vehicle can be out of Warranty.

 

So if the Dealership Does not have Permission to Approve a Matched Pair as replacement and ask the Warranty Approval,

the Customer asks the Manufacturers Warranty Manager them self, 

& they put their reasons forward why they want the pair done, 

or at least the Pair Supplied under Warranty from the Manufacturer, and you can pay a small percentage of the Labour for the fitting of the Second Part,

not 50 % though.

 

george

Seriously considering chucking the car back at Skoda under the 30 day return policy for their used cars.

Seriously considering chucking the car back at Skoda under the 30 day return policy for their used cars.

 

Do it

 

That'll sort them out or make them change their mind sharpish.

How old is the car? 42k on a citigo is quite a bit for a new little run a round,it hasnt been a learner car has it? 

No, one lady owner, sold new by the same dealer I bought it from, DM Keith in Leeds.

If your happy with the car other than the customer care issue then id keep it,seems a shame to get rid because of one shock absorber,if the shock had been changed before you got the car you would have never have known & would have been happy with it,id keep pushing for both to be changed & accept if they say no & just get the one changed,the car must still have a years warranty on it? so any other issuses just take it back. 

Is that One Lady Registered as the Keeper, and several hundred drivers learning to Drive?

 

Was it a car Leased and owned by Skoda UK or some other Finance Company?

One lady owner does ring alarm bells. 42k since it's been out is a fair wack for one of those.

If you feel really strongly about it then do a deal with the dealer - they supply the damper at cost & fit it for free.  There's only 15 minutes work per side if it's anything like an Octavia or a Polo

Skoda 30 day return, seriously.

They are supposed to be checked. What else have they missed.

Skoda 30 day return, seriously.

They are supposed to be checked. What else have they missed.

That is what is beginning to worry me. DM Keith at their usual standard, it would seem.

We only replace in singles under warrenty at volvo aswell unless they have been modified and have to be replaced in pairs,

 

When cars are out of warrenty and a single one is shot then we knock the single but recommend the pair unless like above they have been modifed and have to be replaced in pairs,

 

Altho tbf we don't get many shocker issues

One lady owner does ring alarm bells. 42k since it's been out is a fair wack for one of those.

I thought this too,id be doing a google check on her name to see if its linked to any driving schools. 

I don't think we have the previous keeper's name yet....

You have to be sure to ask Dealers (Salesperson) the Questions before you buy, and with a witness there.

 

http://autoexpress.co.uk/car-news/consumer-news/87084/ex-rental-cars-for-sale-with-histories-hidden-by-dealers

I would be extremely surprised if the Citigo was a rental, they are sold way before 42K miles and usually passed on at between 10K to 15K miles.