Well, it's been fixed today, helped in part by warranty direct. But I'm not impressed! Bought this car at 38k with detailed full history... I thought I was buying something reliable!

I'm trying to rationalise that perhaps with it being on long life servicing when I got it.. Then that was too long for the turbo? I will be doing it every 10k from now on!!

Has anyone delt with warranty direct? I was please they agreed to the turbo, but it has still ended up costing me £300 for oil and filter, oil feed pipe and something else.. Plus the labour for those parts! Find it petty that for a bill that came to over £1300 they split the labour and made me pay part.. My arguement being that you have to do the oil to do the turbo... One and the same!

Anyway, bit of a rant sorry... Anyone else experienced similar?

Mike

It's a little unfair to blame the turbo.

 

You don't really know how the car has been driven for the first 38,000 miles of it's life.

 

The previous owner/s might have had much less mechanical sympathy than you (reving hard from cold, turning the engine off too soon after a high load/speed run) etc.

 

Then again you might have just been unlucky, turbo's are put under a lot of stress and strain, a small manufacturing defect can quickly result in a premature failure.

 

At least it was covered. By paying for fresh oil you've simply had the car serviced early.

 

Long life servicing shouldn't result in an early turbo failure, especially at such low mileage but it can't be argued that fresh oil every 10,000 miles is going to ensure the new turbo lasts as long as possible.

Edited 14 November, 201411 yr by silver1011

Fully agree with with silver, it might have been utterly abused for the first 38k, red lined from cold, thrashed and switched straight off! Or just unlucky, mechanical failure. At least you're sorted.

Yeh, I get your points guy, I'm just frustrated as love the car, fielding a lot of comments from the missus that it's not reliable etc.

I had full service 4000 miles ago, keep wondering if it's been since then, anyway it's now fresh serviced and I need to learn to trust this new turbo.. Not totally relaxed driving it yet!

Mike

I bought a 4 year old vrs tdi with 19000 miles on the clock , had an injector failure at 21,000 , car was covered by Warranty wise who payed out for the WHOLE job no problem , they state in their t&c that they cover ALL the costs of a repair inc oil , gaskets etc , all i payed was the excess i had agreed when i set the policy up , was very impressed with them .

If I read your post correctly the car is 5 years old, done 38k and was on variable serviceing. At that milage the 12 month/10k fixed service plan would have been more suitable. Whether this played a part in the turbo failure is hard to say, but it certainly wouldn't have helped.

Got the car back today, feels nice with a happy chirpy turbo. Mileage just tripped 57900 (managed 2000 miles on it noisey) so with its fresh oil change and it in my hands... It will have a cared for turbo life!

Cost a fair bit over the past 20k, major service, timing belt at 45k.... But a gorgeous car... Love how it drives!

Mike