Has anyone experienced this failure and what happened.

 

I have had an intermittent loss of gears 1,3,5 &7 on my 5 year old Superb which I have had from new. It has been serviced as required by the supplying dealer. 

 

The frequency of failure has significantly increased since December last year and I have been able to tie it down to a cool night and high humidity. If I drive the car using the remaining gears (possible but not comfortable) for at least half an hour then turn the engine off and restart the missing gears return and everything is normal until the next cool humid night. (heating up the unit has dried it sufficiently that it operates again)

 

This led me to believe that it was a sensor or other electronic failure. The dealer looked at the box today and confirmed that there was corrosion and that the electronic control system was failing.

 

Price to fix is over £2000. I asked them to contact Skoda because with only 41k on the clock and absolute adherence to service requirements I felt that:

 

-the failure was before a reasonable end of life expectancy

 

-the electronics should be encapsulated to handle a hostile environment. 

 

Skoda refused to accept that there was a problem on their part and refused any reduction in the price of the replacement unit.

 

Tomorrow I will be contacting Which Legal to ask them if there is a way forward

Do an Internet search to see if this is a recurring problem. If there is, it will help you fight your corner with Skoda. Good luck.

Welcome to the forum.

 

Sorry i am not a Superb Owners or very often in this section.

Which DSG is it in your car.?

The DQ200 7 Speed Twin Dry Clutch have had failures and are part of the World Wide Recall,

which does not include the UK or EU which only gets a Service Campaign since May 2014.

http://skoda.co.nz/news/dsg-service-campaign

 

I know nothing about 6 Speed Wet Boxes and Failures.

 

george

Hi there, this might not have anything to do with this but the car before my Superb 170 Elegance, was a 10 plate Yeti with the 7 speed DSG box which was replace after 33K under warranty, at the supplying dealer, as it was bloody dreadful slipping and missing gears then on some days like it was when it was new GREAT, I digress; Just before I PX'd the car I had a recall from Skoda UK  saying they were going to change the gear box oil for a mineral one from the synthetic one it should have, they said this was due to a number of gear box failures as this oil overheated causing these catastrophic failures.

I hope this might help !  

Who spoke to Skoda UK, you or the dealer?

 

Skoda are usually pretty good when it comes to gestures of goodwill, especially on a 5 year / 40K car with full main dealer service history. Anything older than 5 years and things can get tough though.

 

Sometimes the dealer doesn't have the personal touch when speaking to customer services.

 

Don't give up without a fight. An expensive failure on such a young/low mileage car is clearly a manufacturing defect, especially one involving corrosion.

 

Do you live close to the sea?

 

Where abouts on the car is this component located?

http://facebook.com/DSGUkGroup

Aren't the odd gears on one clutch and the even on the other?

If you are referring to the mechatronic unit that controls the DSG there are many cases of it on the internet. Google 'mechatronic DSG' and you'll find several issues. Interesting you mention the cool night and humidity, read this brief feature http://www.autocar.co.uk/car-news/new-cars/vw-uk-why-we-dont-need-dsg-recall

 

It has also been posted on this forum before here http://www.briskoda.net/forums/topic/162411-dsg-7-speed-problems/

If you go to the 'General Car Chat' section of Briskoda,

you will find 2 Pinned Threads there near the top of the page.

 

A call to Skoda UK Customer Services and get a CS Manager like John Good, Tom Chadwick or Dan Wilson 

to call you is one way to deal with the matter, rather than VIA a Skoda Dealership acting as the Middle man with those 

representing the Manufacturers that are aware of the Design, Manufacturing or Quality Control of the DSG.