Park's - Hamilton

[Groaver]

16 hours ago, Roottootemblowinootsoot said:

 

Ask the price of the rear diff oil change as well and really confuse the service desk staff.

 

Who takes their pride and joy and valuable vehicle to Parks?  

Well, I tend to take as I find and have never had cause to question their work previously.

Yes. The diff oil will be an interesting question.

 

Edited 1 February, 2020 by Groaver
Tidying up

[Ootohere]

@Groaver

Were you a customer when Gordon is a Moron stalked the premises and gave out totally wrong information, or when the Service Desk people would tell customers that wanted VW502 Oil for fixed servicing of a TSI that it was Seni Synthetic so could not be used.

I tend to take as a find and they were hopeless & misinformed many customers on many things.

[Groaver]

43 minutes ago, Roottootemblowinootsoot said:

@Groaver

Were you a customer when Gordon is a Moron stalked the premises and gave out totally wrong information, or when the Service Desk people would tell customers that wanted VW502 Oil for fixed servicing of a TSI that it was Seni Synthetic so could not be used.

 

No.

 

[Groaver]

Just had really good service from David and the mechanic Andy at Parks.

Kept me updated regularly, explained what had been done clearly and offered a service at a competitive price.

[Big-b]

Having real problems with this dealership and especially the lack of communication from the service dept. 
Number 1: had a service done recently and was told the car had a broken front spring that needed replacing and what the cost was. Fair enough gave the go ahead. Now bearing in mind the car had been there since 8:30am. I’m sitting waiting for a call to say it was ready. NOTHING!! Times ticking on so eventually I phone them to be told cars ready. So then an ensuing mad dash before they close at 17:30!!! 
Number 2: I booked the car in again for a warranty check on a wheel bearing, which I was pretty sure about and told them on booking in. Again dropped off at 8:30am. No phone calls, NOTHING! Phoned at 14:00 for an update. Told car was going through a health check. We’ll phone you. NOTHING!! Phoned again at 15:30. Still diagnosing the noise. 😡 We’ll phone you. 🤷🏻‍♂️ NOTHING!! So eventually phoned at 17:10. We’ve diagnosed a faulty wheel bearing, yeah that’ll be the one I told you about at 8:30am. We need to get Skoda UK to ok the repair, problem is they closed at 17:00. 🤦🏻 and we need to order a wheel bearing in for the repair. So another mad dash to collect the car. Nobody on the service desk had to the get the keys from a sales guy. Will I go back? Still waiting for a phone call on whether it’ll be repaired under warranty. Wonder what the outcome of that will be? I’ll post an update here if the unlikely happens. 

[Ootohere]

The master tech can support the claim on the wheel bearing done under warranty or not.   As it is if the wheel bearing needs doing it needs doing.  ? Was that same side as broken spring?    If so then from that pothole hit or speed humps or what ever maybe not a warranty item.   Has the wheel and tyre been well inspected?  If trusting to then likely not.