Decided it was time for a change, had never even heard of a Roomster, saw one, weighed up the pro's & con's (far more pro's), proud owner of a 2013 SE 1.2tsi 85. Now the help bit! Agreed to buy from main dealer Jan 9th, went to collect my 15k mile immaculate wagon Jan 16th only to find they'd pranged it (front offside bumper & offside rear quarter and door). Very apologetic & promised to repair to former immaculate state. Returned vehicle to them Jan 20th and was asked to collect Jan 24th. On collection noticed they'd made a good job of the actual repair, but sadly sprayed it a completely different shade of blue to the rest of the car. Pointed out this small error & refused to accept. Roomster currently undergoing repair number 2, due for return next Monday Jan 30th. So, where do I stand? If I'm happy with the second repair all well and good, but if I don't feel it's in the condition that it was sold to me what do I do next? They can't keep sending it back hoping to get it right. Any suggestions (lawful) would be greatly appreciated. Calling the CAB & Skoda UK tomorrow for advise. Many thanks in advance P.S Slowly working my way through the Forum posts, very informative to a new owner.

Hi. That's an unfortunate set of circumstances, you would expect them to at least get the repair right before returning it to you. All your legal rights are set out in the Consumer Rights Act 2015 particularly here http://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted points 5 & 6. Make sure anything you do from here on in is documented, either by way of registered mail or email. If you make any agreements or you impose any terms verbally follow it up with a retrospective email, to the tune of 'further to our conversation [time/date] it is my understanding we have agreed [A, B & C] if this is not an accurate reflection of our discussion please let me know'. Failure for them to respond is them agreeing. If the car is on finance then your rights are a little different, again this is all detailed in the CRA 2015. 

I would hope they have got you in a courtesy vehicle whilst yours is away. If when you return to collect the car it is not up to the standard you are willing to accept, then do not under any circumstances take the car away with you while you come to an arrangement with the garage. This action could later come back to bite you, taking the vehicle on the day you did would also be something to have avoided but they have taken it back now so it's all good. Do not take the vehicle until you are completely satisfied and the job has been carried out in its entirety. 

If and when you do agree to take the car back then make sure the dealership reimburse you for your time and inconvenience, call it a gesture of goodwill on their part, a free service and MOT when the time comes next year. It costs Skoda UK nothing, that cost is absorbed solely by the garage and as it's their mistake it is at their discretion. Again, if that is agreed get it in writing.

I hope the matter is resolved to your satisfaction and welcome to the forum. It's a shame your first post is so annoying for you but I'm sure you will get lots of useful advice on here. I no longer own a Skoda but I'm sticking around because all being well I will be back in the fold soon. 

jon 

Hi Jon, many thanks for the in depth advise, much appreciated. Spoke to Skoda UK & the dealer in question earlier today, hoping for a positive resolution by early next week. Watch this space!

Little blue wagon collected, thankfully all the same colour. Time for a few modifications