I have added another video to my above post. Not sure if you saw it or not before replying.

 

I think the boost feels fine, how obvious would it be? The original garage did say the acuator is loose but didn't say where and want to just replace the whole turbo.

That noise does sound very similar to yours. Was it fixed with only the clip though? The £25 spring metal clip (part cost)!   Anyway, if you've got someone decent looking at it, probably rest up and wait to see what they say!

In the comments the guy just said it's a good excuse to get a new, better turbo so don't think he attempted a fix.

 

I'll update you next Wednesday when I know

So got the car to a very good turbo specialist today, the turbo is good itself but the rod (actuator?) and plate (wastegate?) are very heavily worn. 

 

So they are taking it apart to see if the parts can be repaired or replaced easily. Sadly the manifold itself if not repairable will need changing, this part is not easy to source as most places will not sell it alone, basically it's sold as a whole unit on the turbo. 

 

Sowhole new turbo, does anybody know where the manifold itself, could be sourced from if it's needed? The turbo specialist are chasing it up but are not confident of finding the manifold available on its own.

Edited 10 January, 20188 yr by HarleQuinn

The actuator is a sort of shiny tennis ball sized unit with a diaphragm inside, it pushes (edit probably pulls actually it depends on set up) a rod connected to a lever poking out of the turbo assembly at the far end. That lever, is connected to the wastegate.  The actual wastegate is inside the turbo and removes boost pressure once higher rpms are reached. 

 

When you say manifold are you meaning actuator, rod, lever or wastegate itself?  Either way,  as I mentioned in an earlier post, parts are not generally available separately, may be an off chance of a wrecked turbo being used to donate but it could also have worn parts. If a turbo specialist can't locate the parts, I think you will struggle unfortunately.  

 

I think you should go back to the dealer in the first instance. It was obviously sold like that (it matters not anyway, a fault in this short time will be assumed to have been present) and you will still be in a reasonable period of statutory warranty.  You've got the original diagnosis from the other garage who, it is unfortunately looking to be proven right.

Edited 10 January, 20188 yr by TheClient

I would not be spending more money either, just at the minute, on any other fixes or immediate maintenance, until you have this item resolved one way or another. Unless there is something else that could cause further damage. If there are any other significant faults you have become aware of, now is the time to lay them in front of your selling dealer.  

I appreciate the responses,

 

Annoyingly I am already invested in the car and have probably spent around £800 already on maintenance. I won't be having anything further done at the minute. The car is currently at the turbo specialist whilst they see what they can actually do.

 

Looking at turbos for my car they come with a manifold which I assume is a part of the exhaust, so the turbo uses the exhaust system. Apparently this manifold cannot be sourced seperately. It comes with the turbo.

 

Initially the turbo specialist said worst case scenario and this means new turbo then £720. I have prepared myself for this but this manifold issue could mean an actual OEM turbo. 

 

I am going to phone the dealer soon, he wants me to go through the RAC warranty and let him know what they say but I don't think they will help with this one as it's wear and tear I think.

See picture below of an IHI turbo as in your car.  FYI, if you don't know, the cast iron rusty looking section is the manifold. The rod connects to  the lever, that is the wastegate lever. Edit: they are sold by VAG as complete turbo charger unit as all the bit work together and require set up.

 

Ok then. Your only hope is they can find a wrecked turbo with the manifold and bits and pieces to re-use for yours. You also need the actuator from your description in your initial post?  It is a long shot, if the car is useable you could leave it and try and wait for one to come up.  Presumably they get them in for repair / replacement and some will not be suitable for a turbo re-build, however you need the bits you need to be in good condition!

 

I really don't like third party warranties but there should be a complaints and escalation procedure. You have two opinions now likely requiring a new turbo.  

 

You seem to really not want to involve the selling dealer despite the problems and the cost you may be facing.

't 

Edited 10 January, 20188 yr by TheClient

This is on ebay BUT it is risky, it maybe faulty you never know. It says working and 58k miles. Who knows, you buy from pictures!

 

At £195, the going rate for a remanufacture items seems about £350. then fitting which is probably taking you to £720 they quoted?  Fitting would probably be the same either way.  I'm not sure it would be worth buying second hand at this price  to save £150....and no warranty or come back.

 

https://www.ebay.co.uk/itm/VW-Audi-Golf-Tiguan-Scirocco-Skoda-Octavia-vRS-CCZ-Turbocharger-06J145702K/112696196524?hash=item1a3d377dac:g:dHMAAOSwjkdZ5hnp

 

 

Thanks for the help you are providing @TheClient

 

The car is currently sat 30 miles away at the turbo specialists. They are taking it off to see if they can repair. They have said the same about the manifold being an issue but they have experience of this and have been in touch with two companies that may be able to supply that part. Apparently some companies are starting to offer these parts seperately as there is good business in it. However I may not be so lucky. 

 

I don't think I'm going to take a risk on sourcing the part myself, I trust the guys at the specialists. If it is £720 with the whole unit and manifold attached then that's better than the £1600 I was quoted for brand new OEM. I have spoken to my dealer, friendly and nice chap to be honest. He is trying his best to put my mind at ease and has said if the RAC play up on this as they likely will as the parts are worn due to mileage then he will go from there but to go through warranty first and hope they can sort it.

 

A quick backstory for you as you are probably wondering why I stress so much. I have personally had a horrific 18 months where things have gone from bad to worse financially due to me having two operations and being off work, the DWP cutting my son's mobility and care rate so we cannot have a car (appeal is in progress) the stress of having two weeks to find and fund a car, all this repair worry and my youngest son may have a medical condition but that's being looked at soon it has left me with depression and severe anxiety. I'm not looking for sympathy but just letting you know where I am at as you have been a great help to me recently and it is appreciated very much.

 

Incidentally if you are interested this is the turbo specialists, see what you think to their reviews etc!

 

https://g.co/kgs/SEmGkJ

 

http://bestturbos.business.site

 

https://m.facebook.com/bestturbos/?locale2=en_GB

 

Yes ok. Sounds a particularly difficult time.

 

We all face the challenges of fixing cars at a reasonable cost though but not all of us with the surrounding pressure and stress!

 

Yes, sounds a good idea to see how far the turbo place gets. They sound on the level.

 

That is fine if you want to progress it like that in terms of process, but to be honest, if RAC warranty are playing a difficult game,  I'd be looking straight to the dealer, that is in law where your statutory rights and remedies  are, consumer rights act. It matters not that he has given you a warranty as well, you don't have to use it and  it remains to be seen if it is worth anything.  The longer it goes on the more likely the dealer thinks he is off the hook and possibly more closed book. Your investment has become higher...

 

It is funny how nice guys or girls become somewhat less nice when they know they might be up for a £700-£1500 repair. How nice and helpful are they then. As  longs as you know, you do not have to pursue things with the RAC first. I'd think of them as a back stop option given the current road blocks they have presented (like sending the turbo unit to them)

Edited 10 January, 20188 yr by TheClient

I will hopefully know more tomorrow, Friday latest.

 

I will follow the process and then get a resolution from the dealer once I know the warranty decision. I don't expect them to be too helpful so am staying in touch with the dealer throughout. I do love this car, before the turbo issue became obvious to me I invested in a good amount of maintenance on the car for peace of mind about it transporting my family so really I would like to keep it. I won't be taking this lying down but I am stressing myself and laying awake at night thinking about it. Not having access to a car is huge for my family as we rely on it for the kids and my sons medical needs. We may get his DLA award fully reinstated and backdated down the line but that is 6 months away at least.

 

The dealer spent 25 minutes on the phone to me reassuring me not to stress and worry, he knows my situation and appears to be emphatic towards us. I pushed him for answers on what if the RAC are no good and he did say that he will speak to the RAC and then his own companies warranty/finance department and said something will get sorted. He paid for the RAC warranty to come with my car and puts a lot of business their way so I can kind of understand him wanting an answer from them first. Thanks for letting me know I don't have to follow that path but I will see what is said over the coming days and make a decision. It has made me feel a bit more relaxed but until I get the car back as it is currently 30 miles away and know the outcome either way it will continually worry me, that is the nature of the beast of anxiety and stress etc sadly.

 

 

Edited 10 January, 20188 yr by HarleQuinn

Good news!

 

The parts can be fixed, still a cost of £560 but that is way down from an initial £1600 complete turbo replacement.

 

The turbo specialists are to open the case up with RAC, if they are difficult my car dealer said he will get on to the manager of his account with them, then we can go from there. Huge relief to be honest, have fallen in love with this car.

8 hours ago, HarleQuinn said:

Good news!

 

The parts can be fixed, still a cost of £560 but that is way down from an initial £1600 complete turbo replacement.

 

The turbo specialists are to open the case up with RAC, if they are difficult my car dealer said he will get on to the manager of his account with them, then we can go from there. Huge relief to be honest, have fallen in love with this car.

 

Well that sounds quite good. The labour cost when you are removing and refitting is, unfortunately a significant fairly fixed (subject to labour cost) component.

 

One thing you might want to check regarding what they have sourced and the fix proposed,  is the warranty they offer after they've done the job.

 

Presumably the £720 was a full recon turbo with warranty. It would be a good idea to understand what the situation is with this fix as whilst a little cheaper, it would not be enough cheaper to be without a warranty and possibly then, even if something is offered, it would likely only cover the bits they have fitted.

 

Hopefully, a repair at £560 to £720 range will be met with more enthusiasm from the RAC warranty underwriter.

Edited 12 January, 20188 yr by TheClient

14 hours ago, TheClient said:

 

Well that sounds quite good. The labour cost when you are removing and refitting is, unfortunately a significant fairly fixed (subject to labour cost) component.

 

One thing you might want to check regarding what they have sourced and the fix proposed,  is the warranty they offer after they've done the job.

 

Presumably the £720 was a full recon turbo with warranty. It would be a good idea to understand what the situation is with this fix as whilst a little cheaper, it would not be enough cheaper to be without a warranty and possibly then, even if something is offered, it would likely only cover the bits they have fitted.

 

Hopefully, a repair at £560 to £720 range will be met with more enthusiasm from the RAC warranty underwriter.

 

It's £540 not £560, my bad.

 

A few people and the turbo specialists have told me how much of a difficult job it is on this car to get off so I can believe the labour would be higher. They offer a 2 year warranty and seem very honourable, they even offer that you don't pay a penny if they cannot fix the issue. They must be confident on their work!

 

Well I am not sure with the £720, I presume they were going to offer a fully refurbed OEM quality turbo and attach it to the existing manifold, it became apparent that you cannot do that on this turbo so possibly it may have had to have been higher because of the manifold issue, I am not too sure. They did all the tests and diagnostics on the turbo and it boosted and performed well and as it should. It is purely the actuator rod and wastegate. They have forged a new actuator rod and bushes for it.

 

I have some pictures...

 

 

Edited 12 January, 20188 yr by HarleQuinn

Seems like they know what they are doing, From the pictures it looks like the wastegate valve and wastegate lever and bushes are what is at fault. A fairly common problem most garages would replace entire turbo as not experienced with re manufacturing and no separate dealer parts list. 

2 hours ago, TheClient said:

Seems like they know what they are doing, From the pictures it looks like the wastegate valve and wastegate lever and bushes are what is at fault. A fairly common problem most garages would replace entire turbo as not experienced with re manufacturing and no separate dealer parts list. 

 

Yeah I like them as a company.

 

Just a wait now to see what the RAC say, the car is ready to be collected. Probably will say it's wear and tear so I will need to try and get the dealer to cover some costs. Will know more on Monday, either way I need to collect it on Monday or Tuesday as these few days have been most difficult without the car.

RAC have approved payment, I am very surprised but happy!

 

Picking the car up tomorrow, I am paying and then claiming it back as the RAC can take 7-10 days to pay and I can't wait that long for my car top be released!