First  experience of Skoda and feel disappointed.

 

Our new Karoq delivery has been delayed a month so far because according to Customer Service, the factory is waiting for seats.

 

It is reasonable to expect the occasional delay, but what is not reasonable is for Customer Services to be unable to determine a revised date from the factory and thus provide the customer with the service needed. Someone in Skoda knows the position in respect of 'seat' supplies. Why cannot Customer Services find out?!  Is it a phone call they need to make? Is the line to the factory blocked? Is Skoda hiding the true picture? It could be months?

 

We have escalated our request for information, and hope Skoda proves my fears unwarranted.

 

 

 

18th May, a Customer Services senior called, and while apologising, admitted Skoda UK  had been unable to find out what the Skoda factory was doing to get the parts needed, and therefore when the car would be delivered. Could be in a month or anytime after! Months and months?

 

She assured me that the order was being treated as a priority, as if that might help!

 

Very disappointing.

 

I have to decide how long to wait.

sit back and relax.............................oops you cant ,the back seats are missing!