Progress Skoda No Better

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We were assured that a change of manager meant that Progress Skoda Bedford had changed and was now much better with customer care.

Four weeks ago we went in - had a very positive experience and agreed to have a 15 plate Citigo.

Three weeks ago today we picked the car up - the staff were very nice and we felt pleased with the experience.

 

When we got home we found the car had neither an inflation system or a spare wheel at the back it also had the PID missing (the stalk was present)

 

We contacted them and they promised to look into it and get back to us - of course they didn't!

After many phone calls we were asked which we would prefer an inflation kit or spare wheel, we said the wheel and they promised to order one. No-body had asked about the PID

Several phone calls later the wheel had not been ordered - was promised would be straight away.

No call back from them as promised - now told on back order - very hard to get hold of - yet there are Skoda dealers selling the wheels on ebay!

Also noticed the DRLs were not working - thought maybe they had been switched off or the fuse removed. First time I drove in the dark side light didn't work. Both bulbs had gone and by the state of them had been gone for some time - yet the car passed it's first MOT just before we had it and sidelights have always been a part of the MOT and DRLs have been since May (where fitted).

 

Still waiting for them to get the wheel three weeks after having the car.

 

I wouldn't mind if they gave the impression that they cared - but they fob you off with a "we'll call you back" and they never do.

 

Would not recommend anyone looking for a used or new Skoda to deal with Progress Bedford.

[Vixvet]

Progress is useless. They don't care about their customers, new or old. I really don't know why they are letting themselves down, each year! There is no improvements in customer service or in service department. Knowledge in service department it's just appalling. 

Will not recommend to any one.