I have recently purchased a Karoq and am slowly working my way through all the facilities but have got stuck on Skoda Connect. I have registered with Skoda Connect and entered the relevant code but cannot access through the net, it displays "Unable to connect to the internet. Please check WLAN availability".

I can use my own WLAN in my garage but obviously as soon as I drive away the connection is lost. I cannot work out how to create a mobile hotspot with my iPhone, have gone back to the dealer but they cannot find an answer, so, any guidance would be gratefully received.

It seems once you have mobile data enabled and working you cannot enable WLAN (e.g. connect to home wifi) and vice versa

 

which stopped me exactly at the point you are now. 

 

I found the easiest way with Columbus in my superb was to do a factory reset, somewhere in the settings menu, I think there is also a section where you can reset just the phone/internet settings..... That wipes out your stored mobiles and internet settings.....then add your mobile (via bluetooth) and allow (roaming?) data connection. I also have the extra sim slot that I set up for data. Make sure your car/phone/data is enabled, start up connect and enter the code.

 

Forget connecting to home Wifi, its of little use, even for updates.

 

In car hotspot, if you have that, has its own settings in the car setting section and piggy backs off the mobile connection.

Edited 16 September, 20187 yr by xman

Many thanks for quick reply, tried everything you suggested, phone reset, phone pairing via bluetooth but still get the same message "Unable to connect to the internet. Please check WLAN availability" when I try Skoda Connect, will have to keep badgering the dealer to find a solution.

Have you tried a complete factory reset?

You need to delete the WLAN connection setup to your home WiFi and disable WLAN  to get any further.

Completed a complete factory reset and now everything works perfectly, thanks for your guidance, saved a lot of head scratching, can go back to the dealer and tell them how to proceed!!

Spoke too soon, next time I used Skoda Connect it displayed the same old message  "Unable to connect to the internet. Please check WLAN availability". Have spent the last few days trying to configure Skoda Connect but to no avail.

I cannot find step by step instructions on how to connect via an iPhone, is this in fact possible, how gone back to the dealer, they have no idea, allegedly contacting Skoda for an answer, so much for "KAROQ is the most digital model in the brand history".

If anybody out there has any further guidance I would be very grateful.

I wonder if you have created a mobile hotspot on your phone? If this is not on, then the Infotainment cannot find the alternative WLAN which should show in addition to your home unit. Once this shows you should be able to connect to it.

Edited 19 September, 20187 yr by cr1100

Connecting to WLAN is a bit fiddly, and to be honest it's a bit pointless connecting to your house wi-fi, as once you're out of range of your house it obviously looses the connection. I've swapped my connection to my iPhone, which is a bit more usable, by doing the following steps:

Start engine - screen will show a red globe/white car - go to the 2nd page (settings) - WLAN settings - network key

You then enter the network key from your iPhone by doing the following:

On your iPhone - Settings - Personal Hotspot - Enable P.H. - this will then show you your password (a series of letters/numbers - enter this code/password into your car screen, as above.

If all is well, after a few seconds, the letters WLAN, and the globe/car should both be white. You should then be able to access the Skoda Connect screen and its functions.

Works for me, but not sure it's worth renewing the subscription fee next time around.

 

 

Just to add, once you've managed a WLAN connection from your phone, it's easy to toggle between your home WLAN and your phone if required, as cr1100 has mentioned above.

Many thanks to cr1100 and westie38 for your replies but still no connection. If I go through each step perhaps someone can spot my mistake. I turn on my Columbus Infotainment and it displays the grid display of Radio, Media, etc. (sows white car/red globe). I then swipe to' Settings' and select 'WLAN' which then displays  'WLAN' and 'Mobile Hotspot'.

I select 'WLAN' which then finds all available networks (including my home and neighbours) but does not find my iPhone (which has a Personal Hotspot set up and is in the car). I select "Mobile Hotspot' which shows 'Mobile Hotspot' (ticked) and 'Hotspot (WLAN) settings' which when selected displays 'Network Key + SSID + 'Do not send network name (SSID) + 'Security level' WPA2. Entered Network Key from my iPhone Personal Hotspot and pressed 'Store'. Still shows red globe and displays  "Unable to connect to the internet. Please check WLAN availability" when I try Skoda Connect.

Hi FrintonFogey, I've just been out to my car to check again and it seem you're doing all the right things, but when I connected to Skoda connect again (through my phone hotspot) it took ages for the grid display tiles to load up - in fact the 'Parking' tile did not show at all, but its title name underneath did. It may take quite a while for it to fire up, just as when I switch off my iPhone hotspot, the SKODA Connect still works for a while before it detects it doesn't have a WLAN source. The 'loading' display went on for ages, then all the tile pictures disappeared leaving the title names only! This could of course could just be a loading glitch, but a PITA nevertheless. 

Just to check a couple of other things - when you go into SKODA Connect (online services) - Services Management, do you have Private Mode unchecked, with Infotainment Online & Car Connect checked? When I picked up my car last February I'd already set up SKODA Connect from home (I had the VIN number and a registration key), but set the Private Mode to ON, then took I it off upon collection.

Also, under Registration, does it have your name as the Main User?

Sorry if this doesn't get you any further, but for whatever reason, even my SKODA Connect isn't working as sharp as it did yesterday! It's an over complicated system (gimmick) for what it gives the user, certainly not user friendly, as if it's still in its development/BETA stage.

SKODA Simply 'Not So' Clever.

Hi Westie38    Many thanks for your reply, after reading your experiences I drove to an area where I know there is a strong 4G signal as where I live it's poor. Skoda Connect actually connected and after a very long 'loading' period everything displayed and I could finally find all the cheap petrol and parking spaces!

My connection problem appears to be based on a poor phone signal, as long as I know I can compensate for, hope Skoda Connect is worth all the aggravation, still, the Karoq is an excellent car.

Brilliant, glad you got a good result. Agreed, it's still an excellent car!

Škoda Connect. Content, Registration, Services and Costs

ŠKODA Connect - Contents 

Portal SKODA CONNECT: https://skoda-connect.com/portal/

1.- CARE CONNECT (control of some vehicle functions through the ŠKODA Connect application) 
(Video: Care Connect )

 

REMOTE ACCESS

• Driving Data: You can retrieve the most recent vehicle data, such as average fuel consumption, average speed or distance traveled, through the ŠKODA Connect Portal.(video: Driving Data ).

• Last parking place : When you are in a city you do not know, or if you are in a large parking lot, it is easy to get lost and not remember where you parked the car. The vehicle transmits its position data to the back-end server after each trip. You can find your parked vehicle with your GPS position. (video: Parking Position )

• Area Notification: To avoid misuse of the vehicle, use the ŠKODA Connect Portal to set up a maximum of ten areas and active periods during which the function will notify you if the vehicle has moved within the designated area or if you have entered a designated area. prohibited area. If vehicle activity is detected outside the set parameters, you will receive a notification in the ŠKODA Connect application or by email. (video: Notification Area ) .

• Speed Notification: The ŠKODA Connect Portal and the ŠKODA Connect app give you access to the latest information about your car, such as mileage, maintenance data or level and fuel autonomy. Also, with this function you can check if you turned off the lights and closed the car. (video: Speed Notification ).

• Online Alarm Notification: Control your vehicle even from a distance. Wherever you are, if the Anti-Theft Alarm is activated, you will immediately receive an alert by email or on your smartphone so that you can take the necessary actions (video: Online Anti-Theft Alarm )

• Horn and Blinker function: If you are in a large car park and do not remember where you parked the car, activate the horn and emergency lights remotely with the ŠKODA Connect app to make the search much easier. Note: function only active at 500 meters. (video: Honk & Flash )

• Vehicle Status: Control your vehicle even from a distance. Wherever you are, if the Anti-Theft Alarm is activated, you will immediately receive an alert by email or on your smartphone so that you can take the necessary actions. (video: Vehicle Status )

PROACTIVE SERVICE

• Automatic accident notification: If the vehicle's collision sensor system detects an accident below the threshold to make an emergency call * , the infotainment screen offers the option of making a fault call. (video: Automatic Accident Notification ). * Mandatory service from 2018

• Fault Call: By pressing a button on the roof module, you will be connected to a roadside assistance call center. In addition, the car automatically sends data about your position and status to the call center to find the best solution to the situation as soon as possible. (video: Breakdown Call )

• Information Call: To receive updated information about ŠKODA products or assistance with ŠKODA Connect Services, press the Information Call button located in the 3-button module. (video: Info Call )

• Schedule of visits to the workshop: The vehicle informs of the necessary maintenance works to the back-end server. The details are sent to the usual workshop, who will contact you proactively to arrange an appointment. (video: Service Scheduling )

• Vehicle Status Report: The Vehicle Status Report is a service that provides an excellent general summary of the technical status of the car. The vehicle exports data about the current status of the vehicle, which you can retrieve and print from the ŠKODA Connect Portal. (video: Vehicle Health Report )

 

2.- INFOTAINMENT ONLINE (The Infotainment Online package offers a wide range of services such as traffic situation, news, weather forecast, etc. - AMUNDSEN OR COLUMBUS) (Video: Infotainment Online )

SERVICES

• Google Earth (Columbus only) : You can see satellite maps of your area on the Columbus infotainment system screen. You will get a better perspective of your location and discover new points of interest. (video: Google Earth ***Not for MY19).

• Online Map Update (Columbus only) : The maps of the Columbus navigation system can be easily updated online, so you will no longer need to have an SD card or go to the dealer to do this task for you. The infotainment system warns you of the new available data and the disk space requirements. Note: flat data rate contracted with the operator is recommended, since large packages are exchanged. (video: Online Map Update ).

• Traffic information Online: Traffic information keeps you up to date with the traffic situation and informs you of accidents, works or traffic jams. The system also offers alternative routes depending on traffic. (video: Online traffic Information ).

• My favorite destinations: You can set your favorite points of interest (POI) and transmit them to the infotainment system through the ŠKODA Connect Portal conveniently from home. Favorite POI lists include information on restaurant chains, gas stations, places of interest, speed cameras, etc. (video: My Points of Interest ).

• News: Displays the most recent news directly on the navigation system screen. In the ŠKODA Connect Portal, news channels can be selected and sent to the vehicle. (video: News ).

• Places to park: With the service Parking spaces, you will no longer have to walk the streets in vain in search of a free space. You will save time and money, since the search for this service can be extended to include parking prices and opening hours. Note: Parking lot service data displayed depends on the availability of the content provider's data. (video: Parking Spaces ).

• Gas stations: The available gas stations appear on the screen according to the type of fuel detected automatically. When entering a destination in the navigation system, the petrol stations that are on the road are displayed, which optimizes fuel costs. (video: Petrol Station ).

• Time: Time will no longer catch you by surprise, since on the navigation system screen you can see the updated weather information at your destination or at your current location. You can also see a detailed weather forecast of several days or updated radar data. (video: Weather ).

• Import of Routes Online: Plan a trip with several stops comfortably from home through the ŠKODA Connect Portal and export the itinerary to your vehicle. The Connect Portal allows you to plan up to 5 trips with 10 stops along the way. (video: Online Route Import ).

• Search for destinations Online Favorites (only Columbus) : Use the navigation system to find points of interest (POI) online that you like. (video: Online POI-Search ).

• Importing destinations online (Columbus only) : Using the ŠKODA Connect Portal or the ŠKODA Connect application, select your favorite destinations and transfer them to the car navigation system. The vehicle will import them as soon as it is online. (video: Online Destination Import ).

 

 

ŠKODA CONNECT - Legal conditions
 

Terms and Conditions

Terms of use

Information on Personal Data Processing

cookies

 

 

 

Registration and Activation of ŠKODA Connect
The attached document "registration_and_activation_skoda_connect.pdf" explains this process step by step. 

 

Or in the following video:
https://vimeo.com/242905157

 

 

 

Services by Country: 
 

 

 

 

Internet connection
 

CARE CONNECT: This system works with a SIM card integrated in the car.

Availability CARE CONNECT mentioned refers to the corresponding period of validity of the contract.

 

INFOTAINMENT:

They are used through the two types of navigators that the car can include: Amundsen and Columbus. 

• The first one, Amundsen, can be used with a data connection through the smartphone or a USB device with an Internet connection. 
• The second, Columbus, includes an additional connection through another SIM card that includes the car (paid by the user).

 

 

Contract / Costs / Renewal (Updated on 11/29/2018)

CARE CONNECT:

 

All Care Connect services are available from the Ambition finish for free during the first year. Optionally, it can be renewed for € 39 for one year (Spain Cost). 

* Emergency service is also active without user registration and vehicle.

 

INFOTAINMENT :

On-line infotainment services are included in the browser during the first year of the vehicle's life. From there they have a cost of 49 € per year (Spain Cost).

I have reset my system and the code I had does not work now. How do I get a new code please