I have ordered a Superb, which I am very excited about. It arrived in the UK yesterday and as of this morning was at Grimsby Port. Is there any way I can track the delivery?

Only via the Dealer as far as I know.

On 11/01/2019 at 20:26, tkn said:

I have ordered a Superb, which I am very excited about. It arrived in the UK yesterday and as of this morning was at Grimsby Port. Is there any way I can track the delivery?

 

Hi tkn, do you know what build week your car was? I'm waiting on a Superb Sportline, build week 51. I'm going to ring the dealer this week to chase it up.

 

With regards to any updates I was told by Skoda Customer service that the dealer is the best way to track it.

Use the Skoda UK online chat tool or just ask the supplying dealer. 

1 hour ago, VrsDub79 said:

 

Hi tkn, do you know what build week your car was? I'm waiting on a Superb Sportline, build week 51. I'm going to ring the dealer this week to chase it up.

 

With regards to any updates I was told by Skoda Customer service that the dealer is the best way to track it.

Mine was already built and en route when I ordered it.

 

Production: 04/12/18

Exp date (whatever that is): 05/12/18

Arrival in the UK: 10/01/18 (Grimsby Port)

Edited 14 January, 20197 yr by tkn

10 hours ago, VrsDub79 said:

 

Hi tkn, do you know what build week your car was? I'm waiting on a Superb Sportline, build week 51. I'm going to ring the dealer this week to chase it up.

 

With regards to any updates I was told by Skoda Customer service that the dealer is the best way to track it.

 

I took penguin17's advice and used the online chat tool for Skoda, they were able to tell me right away when providing the 8 digit order number.

 

They advised me that: "your SUPERB is currently at the UK Port of Grimsby, it arrived on the 10th January and can be here 14 working days before delivery."

 

So basically, it could be delivered to the dealer any time between now and 30th Jan.

On 14/01/2019 at 07:40, VrsDub79 said:

 

Hi tkn, do you know what build week your car was? I'm waiting on a Superb Sportline, build week 51. I'm going to ring the dealer this week to chase it up.

 

With regards to any updates I was told by Skoda Customer service that the dealer is the best way to track it.

 

Skoda live chat informed me that my car was delivered to the dealer today (16th Jan 2019). Hopefully that'll give you some indication on how long your car should take. I guess now I wait for the dealer to get the car ready.

How do you access the live chat? Still not been able to find a link!

6 hours ago, Fantantonio said:

How do you access the live chat? Still not been able to find a link!

 

It just pops up on the bottom when browsing the Skoda website.

 

If using a phone I find it pops up when going to the contact page.

14 hours ago, tkn said:

 

Skoda live chat informed me that my car was delivered to the dealer today (16th Jan 2019). Hopefully that'll give you some indication on how long your car should take. I guess now I wait for the dealer to get the car ready.

 

Thanks, I got the call from the dealer yesterday. The car is in Dublin, so I can pick it up any day next week. 

 

This is pretty much the exact timescale my dealer gave me on the day I ordered back in October.

57 minutes ago, VrsDub79 said:

 

Thanks, I got the call from the dealer yesterday. The car is in Dublin, so I can pick it up any day next week. 

 

This is pretty much the exact timescale my dealer gave me on the day I ordered back in October.

 

That's brilliant news. I just emailed the dealer asking for a handover date/time.

11 minutes ago, tkn said:

 

That's brilliant news. I just emailed the dealer asking for a handover date/time.

 

Looks like we will be rolling out of the forecourts at roughly the same time in our new machines   I can't wait.

5 hours ago, tkn said:

 

It just pops up on the bottom when browsing the Skoda website.

 

If using a phone I find it pops up when going to the contact page.

doesnt work for me all I get is option for a live tour

2 minutes ago, Fantantonio said:

doesnt work for me all I get is option for a live tour

 

Say 'no thanks' to the live tour, browse a few pages on the site - including the pages about cars, see if it pops up. If that doesn't work then try the same using incognito mode, or whatever private mode your browser has.

3 hours ago, Fantantonio said:

doesnt work for me all I get is option for a live tour

As above just tried,  say no thanks to live tour, browse and go to contact us page and live chat pops up at bottom.

Found the live chat very helpful when I was waiting on my Kodiaq