Water Ingress - Passenger footwell

[silver1011]

The best advice to avoid water in the cabin is to not add the panoramic sunroof.

 

Skoda have spectacularly failed to design them properly for as long as I remember.

[Cambron]

I don't have a sun roof but I do have water ingress

[GP18]

Cambron

Is the water in the front passenger foot well? 

[Cambron]

Yes

[GP18]

Thanks. As I have previously mentioned, I will update with any useful information as I receive it on my ongoing situation. 

[Cambron]

On advice from the factory the Dealer has applied extra sealant to the roof frame on the passenger side at the point where there is a weld and the external roof trim fixings come through.Solution has withstood a pressure water test so I'm hopeful.All carpets etc have been replaced.

We shall see.

[GP18]

I hope this repair resolves your problem. I would be interested for an update in a month or two. 

[Cambron]

Two weeks after the 'repair' my passenger footwells are full of water again.Anyone with any ideas?

[StEdmund]

4 minutes ago, Cambron said:

Two weeks after the 'repair' my passenger footwells are full of water again.Anyone with any ideas?

 

Yes - if this has been occurring from the word go, then it sounds like a cause for rejection. They have had a chance to mend it ......... but can't.

[GP18]

My dealer says their second attempt to solve my issue is now complete. Now the replacement carpets are on back order! The tech said he used the ultra sonic piece of kit too identify a hole in the recess that the panoramic roof sits in. 

Maybe ask you dealer about this ultrasonic kit if you want to give them another chance! My dealer had to request/wait for the equipment from VW. Like you, this is my dealers second attempt to sort the issue. If this does not work I will then be looking at my options in regard to returning the vehicle as not fit for purpose. 

I would be interested in your out come. 

GP18

[Perfluo]

On 03/02/2020 at 18:26, Cambron said:

On advice from the factory the Dealer has applied extra sealant to the roof frame on the passenger side at the point where there is a weld and the external roof trim fixings come through.Solution has withstood a pressure water test so I'm hopeful.All carpets etc have been replaced.

We shall see.

 

Those familiar with Yeti pano roof issues caused by the composite plastic/metal construction of the sunroof cassette may be interested to hear that the cassette design in the Karoq pano seems to be broadly unchanged from the Yeti.

I considered buying a Karoq as a replacement for my nearly four year old Yeti L&K having been bitten once (very expensively and just out of warranty) by the pano roof leak and being very nervous of a recurrence. We decided that we would only buy a Karoq with the pano roof because  it otherwise felt too "closed-in" after the wide-open spaces of the Yeti.

However I was reluctant to take the dealer's assurance that the Karoq pano was different and better-constructed at his word, and several weeks ago I wrote to Skoda customer services to check that the design had indeed been changed, and the inherent weakness caused by jointing plastic and metal at points subject to torsion stress eradicated.

I received a long-awaited reply today direct from the factory:

"The Panoramatic window (PSD) has a similar concept as the Yeti, the frame is in front and back made of pastic (sic) parts (polypropylene reinforced by fibreglass), which are togather jointed with aluminium ledge. On contrarily the Karoq model has the new generation of panormatic roof, which is optimalised in order for the whole asset to be more robust. Thanks to this the Karoq has the upper edge being more durable and having the better quality. This model of panoramatic roof is now in use across the whole VW concern."
As it happens, I had despaired of ever hearing back so in the meantime have reluctantly ditched Skoda in favour of another make outside the VAG group, with no plans to return to the Skoda fold any time soon. It seems that this was a wise decision.

Captain Tolley will be pleased to hear the news that he will be able to count on a new generation of repeat-visitors!
 

[GP18]

On 19/02/2020 at 16:25, GP18 said:

My dealer says their second attempt to solve my issue is now complete. Now the replacement carpets are on back order! The tech said he used the ultra sonic piece of kit too identify a hole in the recess that the panoramic roof sits in. 

Maybe ask you dealer about this ultrasonic kit if you want to give them another chance! My dealer had to request/wait for the equipment from VW. Like you, this is my dealers second attempt to sort the issue. If this does not work I will then be looking at my options in regard to returning the vehicle as not fit for purpose. 

I would be interested in your out come. 

GP18

I now have my Karoq back. So far no signs of any water in the front or rear nearside footwells. New carpets were fitted. Hope this second go at fixing the water ingress issue is all that is required. 

GP18

[Cambron]

Well here we are again.

My Karoq was stripped down and supposedly sealed in March 2020 by a 'specialist body shop'.It has  been sitting on my front drive during shielding etc and I've used less than a tank of petrol.However the passenger footwells front and back are soaking wet.

Anyone any ideas how to progress?

[westie38]

All this doesn't bode well for the future ownership of my Karoq. I didn't realise there were so many similar threads to this problem - I posted my experiences of this in July in the Campaign 60E3 thread. What worries me is wether Skoda UK will honour the repairs done under warranty when my particular Karoq comes out of warranty next Feb. 

When you say your repair was done by a specialist body shop, was there any reason your dealership didn't attempt the investigation and repair?  

[Cambron]

The dealership tried three times to fix the problem then shipped it out to a specialist.Six months later the problem is back.Probably hadn't been fixed as I've been shielding during the period.Car is currently with the dealer full of water.When I request a trade in price after the next 'repair' it will be interesting to see how confident they are.

[Guest]

In the above posts GP18's problem appears to have been resolved by using untrasonics to detect the leak.

 

On 19th Feb he suggested you ask your dealer about the ultrasonic test but you haven't mentioned it. Did you mention it to your dealership? What did they say?

 

 

[Ray1300]

Very interesting thread, took delivery of a sportline Karoq brand new in September with a panoramic roof, this was after returning a 19 plate approved used model which I discovered all four wheels had been refurbished badly but that's another story. A few things have changed with the new model, no longer get the simply clever torch in the boot but one upgrade the dealer didn't tell me about was the simply clever dog pack which it has. Basically this ensures that when I leave my dogs in the back of the car they have a fresh supply of drinking water via the boot light! providing it has been raining recently As nice as it is for the dogs to have a supply of water I only noticed it as it was filling up the "Hatch-bag" boot liner, underneath the area below the boot floor was full of water. Dealer was very surprised as they have never heard of any water ingress problems with Karoqs before. Anyway, booked into the dealers on 29th December where they have kindly offered a Scala or Kamiq while they fix it. 

[Cambron]

On 14/11/2020 at 00:04, Scot5 said:

In the above posts GP18's problem appears to have been resolved by using untrasonics to detect the leak.

 

On 19th Feb he suggested you ask your dealer about the ultrasonic test but you haven't mentioned it. Did you mention it to your dealership? What did they say?

 

 

I was advised the specialist bodyshop had all available test equipment.Car returned from them second time a fortnight ago.Welds under passenger side front panel have been resealed.So far it is dry.

[Ray1300]

After the fiasco I had with the first Karoq and it's badly bodged wheels I'm anticipating a bit of an uphill struggle, the dealers will be so surprised when I tell them that I am apparently not the first person to have water ingress problems in a Karoq

[westie38]

Ray, if it helps, get them to ring DM Keith Skoda in Hull to ask for any information regarding leaks and/or missing sealant. That's where I took mine to have the problem rectified - which included replacing all the carpets and underfelt (all done under warranty), so they are fully aware of the situation. The worrying thing is that water ingress for any reason is not covered under a warranty extension (my Karoq is out of warranty next month and I have just had the offer of extending it. 

[Ray1300]

49 minutes ago, westie38 said:

Ray, if it helps, get them to ring DM Keith Skoda in Hull to ask for any information regarding leaks and/or missing sealant. That's where I took mine to have the problem rectified - which included replacing all the carpets and underfelt (all done under warranty), so they are fully aware of the situation. The worrying thing is that water ingress for any reason is not covered under a warranty extension (my Karoq is out of warranty next month and I have just had the offer of extending it. 

Thanks for that, will see what they have to say when I get it in to them but will suggest the above, many thanks.

[Cambron]

Why would a water ingress fault identified during warranty and not fixed under warranty be excluded post three year warranty?

[Ootohere]

Get things fixed during the Warranty and if they are not correctly fixing the problem do not allow Skoda UK who was the importer or the dealership that did the work to just wash their hands of it.

If the car was poorly built and not fit for purpose and continues to be the same after 3 years then use the law available to you.

 

Work & Parts that is done during the cars Manufacturer Warranty period is only covered up to the 3 years in the UK.

So unless you pay something towards it you really need to buy a Extended Warranty. 

Pathetic, but how it is, read the Warranty T&C's.

 

Just because Skoda UK have it in their T&C's does not mean a Small Claims court will let them away free.

 

SKODA_Warranty_Terms_August_2018_New_Car-1 (4).pdf SKODA_Warranty_Terms_Used_Car.pdf

Edited 15 December, 2020 by e-Roottoot

[Rockinghorse]

Dealership has now had my car two and a half weeks and they are no closer to finding the leak. They have  managed to replicate the leak by playing a hose on it for

an extended period and found that after a while it suddenly pours into the footwell. Now common sense tells me that water is gathering somewhere as it is failing to drain by normal means and then once it reaches a certain level it overflows through some sort of hole or aperture into the car. I would have thought the 1st place to look is inside the scuttle under the plastic trim around the wipers but they so far haven't removed that. I am losing confidence with their ability to sort this problem and have told them I am very close to returning the car. I have suggested they try to get hold of the ultrasonics equipment but I can tell they aren't keen to pursue that.

 

If anyone else has any ideas I would very much appreciate their help.

[K08wilson]

So I’m not the only one pulling my hair out right now with regards to this issue?!

 

I’ve had the same issue with water ingress in the passenger footwell front and back of my Karoq. It’s been in to the dealership twice, a total 3 weeks worked on it, and it’s still not fixed.

 

Has anyone yet to return the car back and if so can you share the process you had to go through please? That would be massively helpful as I’m not confident it will ever get fixed. 
 

Also, if I return the car as unfit for purpose, where do I stand with my deposit and what I’ve currently spent on PCP finance? 
 

Thanks!