Thanks for all your help. 

 

Its a 66 plate and according to the VIN a 2017 model. Im hoping that even if the fault doesn't happen while with them, they might still know whats causing it and sort the issue. 

Obviously you need it putting right under warranty. However, although there have been some problems with the DQ200 box many, many people have had no problems whatsoever. I am on my second 1.2 Tsi DSG Yeti and haven’t had any problems at all  - and neither have friends and relations who have that gearbox in a variety of cars from VW, Seat or Skoda. 

Always worth getting an extended warranty with modern complex cars anyway.

Edited 17 May, 20197 yr by Expatman

The issue is not how many millions are produced totally reliable and issue free from the 2,200 DQ200 DSG that Skoda build a day for 48 applications rather that VW Group / Skoda 

finally accepted that various they built can have the faults from 2015 on and they are doing something about it, but it requires the owner to be reporting the issues and getting past the Gate Keepers at Dealerships. Service Desk then Techs that get no Fault Codes of find an issue when road testing the vehicle.

Update. The car is with the dealer today. They just called and said their technician and master technician cant get the car to replicate the fault. They then said they have a suspicion that it is a suspected faulty clutch pack but cannot proceed with a warranty claim with evidence of the fault. 

 

Really not happy. I told them for such a well-known fault and their suspicions, the suspected parts should be replaced without question. 

 

Waiting for a call back from their manager now. 

@mjsmke

Did you ask if there is a TPI covering your DSG's build period, and is there a Software Update, and upgraded Clutch Packs ?

Regarding extended warranty does anyone know to what extent the clutch packs are covered. 

 

They said they checked and everything was up to date. 

 

Just spoke to the sales manager and said I'll be there after work for a refund. Hopefully that put a bit of pressure on them to actually try to fix the issue. 

2 hours ago, gkr47 said:

Regarding extended warranty does anyone know to what extent the clutch packs are covered. 

 

As normal clutches are only covered for about 6k miles as they are wear items, the pack is probably already out of warranty unless you can prove it had a manufacturing defect.

On a Dsg they're covered for 3 years. They're not denying the clutches are covered but I'm not prepared to prove there is a defect when I'm not a mechanic and two technicians have said they suspect the clutch packs are faulty. 

The point is, there were 'faulty clutch packs' which is what the thread i linked and the screen shots above are about.

So as much as the techs might say there could be faulty clutch packs, there could be, and who knows is Skoda CZ that installed them.

So there is a TPI or there is not, but i know there are for various DQ200's from 2015 on, 

so ask 'in writing' the Warranty Provider, as in Skoda UK Customer services, and they can say, or likely refer you back to a dealership. Who should have checked.

http://skoda.co.uk/about-us/contact-us

 

Update. Skoda UK are refusing to help, despite the technicians saying they suspect the clutch packs are faulty. So before getting a solicitor involved has anyone got any ideas?

 

I just want rid of the damn car at this stage but cant afford to lose much money over it. Will never buy from the VW group again.

Another update. Sorry. 

 

I went to the dealer after work and had a chat with the general manager and service manager. I took the service manager out for a drive and I could replicate the fault multiple times. He wasn't in agreement and said it could be a characteristic of the car. I told him I won't accept that as there is a definate hesitation at about 2800rpm then a jump to 3200rpm. I demonstrated this over and over. 

 

The car is still with them and they said they will drive it again Tuesday morning. They also said I could drive another Yeti next week with the same engine and gearbox to compare. If its the same I'll accept it as a characteristic but still convinced there's something wrong. 

1 hour ago, mjsmke said:

Another update. Sorry. 

 

I went to the dealer after work and had a chat with the general manager and service manager. I took the service manager out for a drive and I could replicate the fault multiple times. He wasn't in agreement and said it could be a characteristic of the car. I told him I won't accept that as there is a definate hesitation at about 2800rpm then a jump to 3200rpm. I demonstrated this over and over. 

 

The car is still with them and they said they will drive it again Tuesday morning. They also said I could drive another Yeti next week with the same engine and gearbox to compare. If its the same I'll accept it as a characteristic but still convinced there's something wrong. 

Sorry for all your problems. It does seem strange that the clutch pack is only causing a problem when cold, generally any slippage is exacerbated by a ‘hot’ clutch. I had a similar hesitation problem with a diesel DSG Octavia and that was eventually traced to the engine but after much technicians efforts the only real solution I found was to run it on Premium diesel, problem then resolved itself after a couple of tank fulls.

Different DSG box but problem does sound similar.

17 hours ago, mjsmke said:

there is a definate hesitation at about 2800rpm then a jump to 3200rpm. I demonstrated this over and over.

 

Did the service manager get to drive the car?  He might have found the hesitation more noticeable if he had.

 

P.S. Are you "H"?  (Sorry, couldn't resist: obscure Line of Duty reference.  As you were.)

The 'Service Manager' is unlikely to be a VW Trained Technician. 

Pointless really having them drive any car IMO.

?

@mjsmke

Has it been confirmed for certain that their is no TPI covering your date / series build of DQ200 DSG over clutch slip?

They said they checked for TPI and software updates and everything was up to date. I'll ask again next week. 

 

The service manager said he would drive it Tuesday morning and in manual mode on the same road that I drove with him on. Just really hoping they agree it isn't right. I don't even mind waiting for parts to arrive or further inspections. I just want them to agree that the car has a fault. 

 

If its not a clutch issue maybe it could be to do with fuel delivery when cold? Or the turbo leaking air when cold? 

They are not checking for a 'Service Campaign', 

they are to check the Technical Product Information that VW / Skoda had to put out because of DQ200 DSG from 2015 on clutch slip faults.

 

It can be various things, but that is for the Tech or master tech to find out, not you or some Service Desk Staff / Service Manager or Salespeople.

 

Ask the Service Manager if he / she is a VW Trained Technician or what their qualifications are to road test customers vehicles.

Ask if they are the Dealerships Warranty Manager.

 

 

EDIT.

Posts from the Fabia MK3 section in the DQ200 Slipping Clutch thread.

These cars are from 2014/15 on.  1.2 or 1.0 TSI engines.

Edited 26 May, 20197 yr by Skoffski

I did a little more research to see if i could find any similar problems and found this thread:

 

It sounds very similar to what I'm experiencing and really hoping it end up being something simple like spark plugs. Anyway, i sent a very polite email to the dealer with a link to the thread just asking them to please check if it could be that. They promised to call back this morning but never did, so I called them. They hadn't checked their emails yet and are still adamant there is no fault. 

 

A local independent dealer has quoted £74 to change the plugs so tempted to just go there and hope thats it. Feel like an banging my head against a brick wall with Skoda. The car could be on fire and they would still say "No fault found".

In your OP you say the car has done 8,000 miles.

It is a 3 year old car and a different engine from that 2010 1.2 TSI in the post you linked.

 

A Technician can easily check your spark plugs, you air filter and how the engine runs.

 

Best stay away from an Independent & see if there is an actual issue with the engine or you have the Clutch Slip, 

Is your Manufacturers Warranty Valid or expired?

It's valid. The problem is the dealer wont admit there is an issue, despite me pointing it out during a drive. They're saying its perfectly normal for a DSG as it gets ready to change gear. 

 

Im waiting for them to get back to me again so i can drive another Yeti with the same engine and DSG. 

 

I just can't think of a way to get them to admit there is a fault. Its so easy for them to say they cant feel it, but myself and friends can. 

 

Edit: Turns out the car has only had one service! They told me it had a full service history! 

Edited 28 May, 20197 yr by mjsmke

18 hours ago, mjsmke said:

It's valid. The problem is the dealer wont admit there is an issue, despite me pointing it out during a drive. They're saying its perfectly normal for a DSG as it gets ready to change gear. 

 

Im waiting for them to get back to me again so i can drive another Yeti with the same engine and DSG. 

 

I just can't think of a way to get them to admit there is a fault. Its so easy for them to say they cant feel it, but myself and friends can. 

 

Edit: Turns out the car has only had one service! They told me it had a full service history! 

How long have you had the car? You may be able to return it as "not as described"

Just over 3 months. I picked it back up this morning as I wasn't getting anywhere with the dealer or Skoda UK. 

 

Apparently their idea of a full service history is not every year, but at set mileage intervals instead. If that's what they go by that's fine. I do low mileage so it will save me money. 

 

Anyway I have a day off tomorrow so going to check a few things:

 

1. Leaks between the Turbo and throttle housing. 

2. Check if the Maf sensor is clean. Though no idea where that is on this engine. 

3. Fill up with a premium fuel and maybe add an injection cleaner. 

 

I'm wondering if the leaves blocking the intake caused it to run rich for a while and made things dirty inside. 

@mjsmke

I would not be putting 'injection cleaner' in or messing about cleaning a Maf sensor that you do not know where it is.

?

What is the car set on, Fixed or Variable Servicing?

At 2 years it was due a service under Variable servicing, or on Fixed servicing 2 services by now.

 

Not doing Preventative Servicing & Maintenance is unlikely to save money.

If the wheels have never been off i would want to be sure they do come off the rear without the need for brute force.

The Brake Fluid is due a change at 3 year old regardless of the low mileage, and generally the can needs 'serviced or checked out' before the Manufacturers Warranty expires at 3 years.

http://volkswagen.co.uk/owners/servicing/regimes

 

& as in the first line i posted,

I would not be putting 'Injection Cleaner' in the fuel tank.

Edited 29 May, 20197 yr by Skoffski

This is what's confused me. Ive never been told about service plans and always had my cars serviced annually. Its just easier to plan around work that way.

That's why I thought a full service history ment every year. 

 

The warranty is up in December so I'm planning on servicing it November.