We went out tonight for my Dad's 80th Birthday. My Mrs said when have you done here, I said nothing what's up. Them I looked at the Alloy on the passenger side, it's been kerbed. I have only driven the f'in car 4 times it takes me at least a month to destroy a wheel. Anyway I checked the others, please see the photos. One is certainly an MOT failure.

I have just sent an email to Birchwood Skoda saying i'm rejecting the car. They will need to arrange collection as the tyres aren't safe. 

I have photos from the dealership that show the damage was apparent to the offside rear wheel. 

I'm really f'cked off. 

Did you sign anything which indicated you had inspected the car?  Was this the same side which the other damage is on? 

16 hours ago, VRS_White_Hatch said:

Take no notice of the "no money left in the car" bull. If they have to replace the bonnet and make a loss on the car then so what? Don't try and rip off customers. It won't be true anyway, dealership overheads require a bigger margin than that. They need to put it right.

This. 

 

Let’s just think of a business model wherein the profit margins of main dealers are in the hundreds...by the time you’ve paid for the UHT milk pods on the ‘complimentary’ hot drinks and paid the ‘showroom host’ their wages, you’d be already at a loss. I somehow think not. 

 

What salespeople mean in these circumstances is ‘This comes out of my commission, which I’ve already spent’. 

 

Get this escalated and start quoting their own 30 day/1000 miles satisfaction guarantee back to them. 

 

You’ve now got zero confidence in that car and I can almost be certain that whatever happens now you’ll never be happy with the car or the dealer. 

Sorry but I honestly can’t believe you walked into a showroom handed over £22,500 and drove off without a full inspection of the car and wheels/ tyres.

"Understand" would be a better choice of word than "believe" unless you believe the OP to be both a liar and a fraudster.

 

Clearly there are still people out there that will believe the BS of "The sales managers demonstrator"  (a vehicle that has been leased at a preferential rate to a fleet user for 6 months then has to be returned under the contract terms for resale (tax dodge and inflates new vehicle registrations)) or they would have stopped trotting it out.

 

if people are trusting enough to accept that then they are trusting enough to drive away in a Skoda approved vehicle without checking every inch of it.

 

I had to laugh when I read the writing on the tyre that the cut ran through!

I had a Skoda Mechanic look at the tyres this morning at a local dealership, he was also an MOT inspector. He said the tyres would pass an MOT. The bit of rubber that was cut was a piece of the rim protector and the cord / casing of the tyre wasn't showing.

 

Yes, I should have checked everything better. 

 

Look like the dealership are going to collect the car, it's a shame really really like it. 

I think you are doing the right thing and concur witn what Penguin said:

 

You’ve now got zero confidence in that car and I can almost be certain that whatever happens now you’ll never be happy with the car or the dealer. 

 

Tha car with a few little jobs done could well be an excellent vehicle, had they been done before you bought you would have been delighted with the car, the deal and the seller, somewhat less so were they done subsequently especially given how far you had travelled but for me the worst thing is their attitude and even if you are returning a good vehicle they deserve it and to eat the not insignificant cost of doing so.

 

Maybe they and others will learn from it and not exploit the situation when the customer has travelled a long way.

2 minutes ago, J.R. said:

I think you are doing the right thing and concur witn what Penguin said:

 

You’ve now got zero confidence in that car and I can almost be certain that whatever happens now you’ll never be happy with the car or the dealer. 

 

Tha car with a few little jobs done could well be an excellent vehicle, had they been done before you bought you would have been delighted with the car, the deal and the seller, somewhat less so were they done subsequently especially given how far you had travelled but for me the worst thing is their attitude and even if you are returning a good vehicle they deserve it and to eat the not insignificant cost of doing so.

 

Maybe they and others will learn from it and not exploit the situation when the customer has travelled a long way.

The first line of the advert on Autotrader - This car is in fantastic condition

 

Off topic,

  Bargain.

Edited 17 September, 20196 yr by Roottootemoot

Derek Slack in Boro have a 220 TSI  Sportline for the same money.  Looks nice but basic spec. 

 

 

After a week or so of owning the car I really like it especially the adaptive cruise control. I am averaging about 60+ MPG on a run which I never though would be achievable for such a large car. My old Merc did about 38MPG so I will be saving a good deal of cash in diesel. 

As for paint and Birchwood Skoda, Skoda Customer Services etc. I might as well talk to a brick wall. Birchwood told Skoda that the car only has a 'smart' repair to the bumper, not the bonnet... 

I have ask for a formal response from Birchwood then i'm either going to court to the Motor Ombudsman or Smalls Claims Court. You can do the Small Claims route through Money Claimed Online. 

All I want is a bonnet with a lump of filler and dodgy paint job!.

As of the aux heater, the car has a supplementary electric heater not an aux / parking heater so it's a bad Skoda terminology thing. Even in the car manual the optional auxiliary / parking heater is referred to a an auxiliary heater. In the car setting the supplementary heater is called an auxiliary heater. Ad for Park Pilot and Park Assist, Light Assist, Light Assist with high beam control it's all a bit woolly.

You have a right to reject within 30days if the car has a fault that was present at sale. Consumer rights act 2015. I would put this in writing to them quickly and they have no choice really